[c-nsp] HTML Email - Cisco issue??

[Church, Chuck]

Paul,

	First guess would be an MTU issue.  Are your MTU and MSS
settings known to be correct?  A packet analyzer would probably tell a
lot about what's happening. 


Chuck Church
Lead Design Engineer
CCIE #8776, MCNE, MCSE
Netco Government Services - Design & Implementation Team
1210 N. Parker Rd.
Greenville, SC 29609
Home office: 864-335-9473
Cell: 703-819-3495
cchurch at netcogov.com
PGP key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x4371A48D 


-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Paul Stewart
Sent: Wednesday, December 15, 2004 8:45 PM
To: cisco-nsp at puck.nether.net
Subject: [c-nsp] HTML Email - Cisco issue??

Hi there...

We just deployed some 1711's at customer sites recently and now I'm
getting strange phone calls from these customers... They can't send
email...

After researching a bit further we found that if the customer (who is
using outlook express) switched to text email versus  html email they
worked fine...

So, my question is in regards to these 1711's... Could they have
anything to do with this?  It sounds kinda crazy.... These customers all
use the same smtp server and I can send html email through it just fine
so we've ruled out the actual server...

Long shot but was hoping maybe it's a configuration issue that I'm not
familiar with..

Here's one of the customer's configs ( a few things omitted):

Current configuration : 2822 bytes
!
version 12.3
service tcp-keepalives-in
service tcp-keepalives-out
service timestamps debug datetime localtime
service timestamps log datetime localtime
service password-encryption
service compress-config
!
hostname xxxxxxxxxxxxxxx
!
boot-start-marker
boot-end-marker
!
logging buffered 4096 debugging
no logging rate-limit
enable secret 5 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
!
username admin privilege 15 password 7 xxxxxxxxxxxxxxxxxxxx
clock timezone EST -5
clock summer-time EDT recurring
mmi polling-interval 60
no mmi auto-configure
no mmi pvc
mmi snmp-timeout 180
no aaa new-model
ip subnet-zero
no ip source-route
!
!
ip dhcp excluded-address 192.168.10.1 192.168.10.10
!
ip dhcp pool CLIENT
   import all
   network 192.168.10.0 255.255.255.0
   default-router 192.168.10.1
   dns-server 216.168.96.10 216.168.96.13
!
!
ip domain name nexicom.net
ip name-server 216.168.96.10
ip name-server 216.168.96.13
no ip bootp server
ip cef
ip ids po max-events 100
vpdn enable
!
vpdn-group 1
 request-dialin
  protocol pppoe
!
no ftp-server write-enable
!
!
!
!
!
!
!
!
interface Loopback0
 no ip address
!
interface FastEthernet0
 description Nexicom ADSL
 no ip address
 no ip redirects
 no ip unreachables
 no ip proxy-arp
 ip accounting access-violations
 ip tcp adjust-mss 1415
 duplex auto
 speed auto
 pppoe enable
 pppoe-client dial-pool-number 1
 no cdp enable
!
interface FastEthernet1
 no ip address
!
interface FastEthernet2
 no ip address
 shutdown
!
interface FastEthernet3
 no ip address
 shutdown
!
interface FastEthernet4
 no ip address
!
interface Vlan1
 description LAN Interface
 ip address 192.168.10.1 255.255.255.0
 ip nat inside
 ip tcp adjust-mss 1415
!
interface Async1
 no ip address
!
interface Dialer1
 ip address negotiated
 no ip redirects
 no ip unreachables
 ip mtu 1455
 ip nat outside
 encapsulation ppp
 ip route-cache flow
 dialer pool 1
 dialer-group 1
 ppp authentication pap callin
 ppp pap sent-username xxxxxxxxxxxxxxxxx at nexicom.net password 7
xxxxxxxxxxxxxxxxxxxxxxxxxxx
!
ip classless
ip route 0.0.0.0 0.0.0.0 Dialer1
no ip http server
no ip http secure-server
ip nat inside source list 102 interface Dialer1 overload
!
!
!


!
!
control-plane
line con 0
line 1
 stopbits 1
 speed 115200
 flowcontrol hardware
line aux 0
line vty 0 4
 access-class 15 in
 privilege level 15
 password 7 xxxxxxxxxxxxxxxxxxxxxxxx
 login local
 transport input ssh
!
End



Thanks!

Paul

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