[c-nsp] Frame Circuit Not Cooperating

[Chad Whitten]

Yes, they are testing the correct circuit.  I see it go down when they test 
and at the far end, there is only one circuit to test.  the csu is a standard 
cisco csu wic card.

On Wednesday 14 September 2005 14:11, Jerry Kersey wrote:
> Is Bell checking the correct circuit??  I have seen them test the wrong
> circuit many times..  What kind of CSU are yu using???
>
> -----Original Message-----
> From: cisco-nsp-bounces at puck.nether.net
> [mailto:cisco-nsp-bounces at puck.nether.net]On Behalf Of Larry Smith
> Sent: Wednesday, September 14, 2005 2:04 PM
> To: Chad Whitten; cisco-nsp at puck.nether.net
> Subject: Re: [c-nsp] Frame Circuit Not Cooperating
>
> On Wednesday 14 September 2005 13:39, Chad Whitten wrote:
> > Ive got a 256k frame circuit thats loosing packets and is virtually
> > unusable and Ive exhausted all other avenues of support.  Bellsouth is
>
> less
>
> > than helpful and this circuit is configured identical to 4 others which
>
> all
>
> > work fine.  The line supposedly tests clean and ive replaced the router
> > three times with no change in symptoms or results.
> >
> > my config is as follows
> > interface Serial0/0
> >  ip address 192.168.8.2 255.255.255.0
> >  encapsulation frame-relay
> >  service-module t1 timeslots 1-4
> >  frame-relay map ip 192.168.8.1 500 broadcast CISCO
> >  frame-relay interface-dlci 500
> >  frame-relay lmi-type ansi
> >
> > ive checked clocking - its set to line
> > ive checked line code - its set to b8zs
> > ive checked framing - its set to esf
> > all of which are the same for my other circuits and what Bell BNIS says
>
> are
>
> > correct
> >
> > the router is a 2610xm, and ive also use a 1720 & 1750, all with
> > different wic cards and same results
> >
> > ive disabled all access lists and have nothing plugged into the ethernet
> > port except a switch which has nothing in it.
> >
> > Bell does see errors coming from the csu and therefore tells me its my
> > equipment or configuration.
>
> Chad,
>
>   What is the "other" end of this circuit, yours, Bell, or what?  I have on
> more than one occassion (not just Bell either) had the test center tell me
> they were seeing "errors" or whatever from my end of a circuit when I had
> the
> plug in my hand (and nowhere near the router in question).   Point being
> sometimes they get their "ends" mixed up.
>
> My first response now is to plug in a X-Jack (loopback connector) and have
> them verify what they see.  Dont tell them you are looping just ask what
> they
> see.  If they do not see a loop, then ask them to look at the other end of
> the circuit.  I have four specific circuits up right now that if we call in
> a
> ticket, the tech will always be dispachted to the wrong end unless they
> call
>
> us first (both we and the techs know this now and the tech actually calls
> us
>
> himself).
>
> Other than that, as has been mentioned, check any wiring, punch downs, etc.

-- 
Chad Whitten
Chief Operations Officer
neXband Communications
cwhitten at nexband.com - Email
chadwick at jabber.nexband.com - Jabber
601-988-0101 - Phone
601-988-0015 - Fax