[c-nsp] VIP Crashes

[Rodney Dunn]

Admitting you didn't buy it from Cisco is one thing and
if they do decide to replace it.

Not admitting it is a different story.

> So call the TAC and send them the router output showing the buggy
> hardware revisions.

You need to have proof it's buggy HW first and for this particular
issue I can tell you it's not. I was the one that worked on it.

See Gert's response on the issue because it's the exact right answer.

Rodney

On Sat, Aug 19, 2006 at 09:10:48PM -0400, Ed Ravin wrote:
> On Sat, Aug 19, 2006 at 10:15:25PM +0200, Gert Doering wrote:
> [buggy hardware on PA-2FE-TX card]
> 
> > One interesting twist of this is that at least some of these PA-2FE-TX
> > seem to be non-Cisco-made clones - and that some of the chip programming
> > was messed up.  So if you have any sort of warranty on this PA (as 
> > opposed to "bought on ebay"), return it to whoever sold it to you.
> 
> Much to my surprise, Cisco replaced a 1721 router that I bought on Ebay
> a few months ago.  After describing my problem here, I was told it was
> buggy hardware.  I opened a TAC case on it, warning them that my contract
> didn't cover that router, but they didn't care - once they found the
> field notice for the problem, they sent me a replacement router and I
> returned the old one.
> 
> So call the TAC and send them the router output showing the buggy
> hardware revisions.  Assuming your PA-2FE-TX is genuine Cisco hardware,
> perhaps they'll replace it for you too.
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