[c-nsp] Cisco Customer Satisfaction Survey not working

Hank Nussbacher hank at efes.iucc.ac.il
Tue Feb 7 04:13:00 EST 2006

Has anyone recently managed to complete a Cisco Customer Satisfaction 
Survey?  After closing a number of TAC cases, I would get something like this:

>From: cisco-technical-support at cisco.com
>To: hank at efes.iucc.ac.il
>Subject: Cisco Customer Satisfaction Survey (SR:602421141  Help Desk 
>Summary :c7600 - eFlexwans - ECC errors on QDR bus - 12.2(18)SXE - wait BU PSE
>Recently, you contacted Cisco Systems Technical Assistance Center.
>We appreciate the opportunity to assist you, and we hope we were
>responsive to your needs.
>To help us ensure that we are providing the expert assistance you
>require, please take a minute to answer our web based survey:
>Please click on the following URL to complete the survey.
>Bob Ulrich
>Vice President
>Global Technical Services
>Cisco Systems, Inc.

But all I get is an Oracle error of "Deployment ID is not a 
number".  Replying to the email doesn't help either since:
>    ----- The following addresses had permanent fatal errors -----
><cisco-technical-support at cisco.com>
>     (reason: 550 #5.1.0 Address rejected.)
>    ----- Transcript of session follows -----
>... while talking to sj-inbound-a.cisco.com.:
> >>> RCPT To:<cisco-technical-support at cisco.com>
><<< 550 #5.1.0 Address rejected.
>550 5.1.1 <cisco-technical-support at cisco.com>... User unknown

Anyone within Cisco able to ping Bob Ulrich and have him get his act 
together so he is able to get customer feedback? :-)


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