[c-nsp] new tac service request tool

[John Neiberger]

>Someone inside Cisco is *really* trying to make the web interface as
>unusable as possibly, I think - MSIE has long stopped being the
standard
>in web browsers, even our Windows users prefer Firefox these days (at
least
>the tech people).
>
>If there is someone on the list that could forward my strong
disappointment
>about their "improved usability" to the Web design folks, I'd
appreciate
>that.

I second this motion. If someone at Cisco is designing an IE-only TAC
tool, they need to be slapped three ways: hard, fast, and continuously.

John
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