[c-nsp] MTBF for Cisco products

[Robert Blayzor]

Robert Boyle wrote:
> I believe it is 90 days.


It's 90 days on several of the router platforms things, it's a year on
some things like workgroup LAN switches, and fives years on optical gear
if I'm not mistaken.  Of course Smartnet buys you much higher levels of
support.

I believe the 7200 is 90 days, which seems ok if you want support for
that 90 days after purchase, but 90 days for hardware replacement is
very low.  One would think they should warranty the hardware on these
routers for at least one year, even if it's just return to factory
repair/replacement.

I can understand someone being a bit peeved if they purchased a 7200 for
roughly $25k and it failed on the 91st day with no Smartnet.

-- 
Robert Blayzor
INOC
rblayzor at inoc.net
http://www.inoc.net/~rblayzor/

Debugger: A tool that substitutes afterthought for forethought.