[c-nsp] SmartNet coverage on Cisco's chassis-based products

[Tony Varriale]

Are they cheaper once you buy the software license?  Let's not forget, the 
software license is not transferrable.

That's a typical oops not only in this method but from 3rd party resellers.

tv
----- Original Message ----- 
From: "Brandon Price" <brandon at sterling.net>
To: "Justin Shore" <justin at justinshore.com>; "Cisco-nsp" 
<cisco-nsp at puck.nether.net>
Sent: Monday, February 11, 2008 4:38 PM
Subject: Re: [c-nsp] SmartNet coverage on Cisco's chassis-based products


> Don't know about others be we buy spares of everything and then get the
> "el cheapo" NBD support.
>
> If bought on the secondary market the spares are cheaper than the 4 hour
> response contract,
> which realistically 4 hours of hard down time is unacceptable anyways...
>
> Brandon Price
> Sterling Communications Inc.
>
> /31 <--- The Subnet Formally Known as "Unusable"
>
>
> -----Original Message-----
> From: cisco-nsp-bounces at puck.nether.net
> [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Justin Shore
> Sent: Monday, February 11, 2008 1:07 PM
> To: 'Cisco-nsp'
> Subject: [c-nsp] SmartNet coverage on Cisco's chassis-based products
>
> I'm running into a bit of a problem with our 7600s and the SmartNet
> quotes I'm working on.  What I'm being told doesn't make sense to me and
> I'm hoping someone on the group can either shed some light on it, call
> BS or recommend a way to achieve what I'm after.
>
> I'm working on SmartNet quotes to cover our ISP equipment including a
> pair of 7600s.  In the 7600s are a pair of 67xx linecards, FWSM, ACE,
> IPSec SPA and a single Sup720-3BXL.  The 7600s are built to be redundant
> so we've decided to put all the special service modules on 8x5xNBD
> (AR1).  However we wanted to keep the Sup on 24x7x4 (AR3).  Since the
> chassis components and linecards that don't require a dedicated SmartNet
> (67xx for example) are covered with the Sups this seemed like a good
> economic decision.
>
> What I'm being told is that somehow all the components each chassis have
> somehow become related to each other and that they all items in each
> chassis must have the same service level.  I'm being told that I can't
> separate the FWSMs, ACEs, SPAs, etc from the SmartNet for the Sup and
> the rest of the components, even though they are separate line items on
> the quote.
>
> This doesn't make any sense to me.  I could move the special SMs to a
> new chassis with 24x7x4 coverage the day I sign the 8x5xNBD contract and
> this imaginary bond between the linecards is broken.  What gives?  Is
> there certain language I should be using with the administrative folks
> (I'm assuming that they are non-technical folks) to help achieve the end
> goal?
>
> The choice I'm faced with is I either cover everything at 24x7x4 or
> cover everything at 8x5xNBD.  The difference is about $20k for 1yr by my
>
> math.   It's going to be a hard enough sell getting the boss to spend
> How is everyone else handling this?
>
> Thanks
>  Justin
>
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