[c-nsp] Prove it's not the network!

[Aaron R]

I have heard of NetQoS. Is this an appliance or a piece of software? Where
does it run? The site does not give much away.

Cheers,

Aaron.

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Joe Loiacono
Sent: Tuesday, May 13, 2008 11:56 PM
To: Rick Martin
Cc: cisco-nsp-bounces at puck.nether.net; cisco-nsp at puck.nether.net
Subject: Re: [c-nsp] Prove it's not the network!

Two things might help.

1) Active performance monitoring

Set up iperf on both ends of your link. Periodically (e.g., for 30 seconds 
every hour) burst as high as you can (large windows, etc.). Graph this 
continually. That will show the actuall capacity achievable. You can even 
set up multiple client-server iperf pairs and use comparisons betwen them 
to isolate problems to different network segments. See, for example: 
http:ensight.eos.nasa.gov (this is custom, so you'd have to develop your 
own :-)

2) Application performance monitoring

NetQoS has a sharp tool called SuperAgent (SA). SA installs in your data 
center and can track performance from all clients to any specified 
application (e.g., Outlook). What is neat about it is you don't have to 
instrument the clients to be able to understand their performance - it is 
all determined by examing the TCP traffic flow traversing the single point 
where SA is installed. The reports break the performance down into several 
segments, one of which is the network. This can eliminate the network as a 
source of performance problems (if that is the case.)

I don't work work for NetQoS, and there are other similar products.

Joe






"Rick Martin" <rick.martin at arkansas.gov> 
Sent by: cisco-nsp-bounces at puck.nether.net
05/13/2008 11:15 AM

To
<cisco-nsp at puck.nether.net>
cc

Subject
[c-nsp] Prove it's not the network!







 I know this is not really a Cisco specific question but it is
definitely in support of Cisco hardware. 

 How do most of you folks prove that "the problem" is not the network?
We utilize CA Spectrum and eHealth for availability and statistical
analysis but in some instances that does not cut it. We don't typically
have much trouble proving that a T1 is serving up 1.5 meg of bandwidth.
Customers complain that their access is slow, we show that they are
using all available bandwidth and eventually sell them more bandwidth
and the problem is resolved.

 The more difficult effort is when there is plenty of available
bandwidth and a particular application is slow (Outlook in the case I am
involved in now). This is a very high level political official and we
must come to a resolution. All tools we have available to us today
indicate that there is not a problem with the network. Typical
utilization on the T1 is about 500 to 600K peak during the day. Certain
management continues to point the finger at the network. We have used
Internet based speed tests that at times show less than 1.5Meg download
speeds, I explain the variables in the Internet and the particular tool
in use as well as local contention for the bandwidth etc to no avail,
once they see less than 1.5 meg speed the finger points to the network.
I still must somehow "prove" that the network is not the issue. 

 I am interested in an Internet speed test like tool to install at the
core of our network that would provide a sustained upload or download
test that would run for longer periods of time than a regular speed
test. I would like to fill the pipe while graphing in Ehealth or as part
of the selected tool to prove that the contracted bandwidth is available
in both directions.

 Any recommendations for products would be appreciated. We are currently
looking at SolarWinds WAN Killer and a traffic generator from Omnicore
LanTraffic V2. I am also open to different "types" of solutions to point
to where the problem is actually located. 

Thanks in advance for any suggestions

Rick Martin
Network Engineer
State of Arkansas, Department of Information Systems
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