[c-nsp] problem with serial number on cisco 7200 routers /maintenance contract

[Arie Vayner (avayner)]

Stephan,

With some of the older NPE boards the S/N reported in software is wrong,
and does not align with the physical S/N which is written on the sticker
on the back of the chassis.
Unfortunately, Cisco's DB is based on the physical S/N.

There is a way to correlate the info using some other details from the
box, and Cisco has a tool and a process to collect this info (actually,
Cisco partners have access to this process).

If it's a small number of devices, just take a look on the back... If
it's a large network, I suggest you have a discussion with your
contact...

Arie

-----Original Message-----
From: cisco-nsp-bounces at puck.nether.net
[mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Stephan Lochner
Sent: Thursday, October 02, 2008 12:40 PM
To: cisco-nsp at puck.nether.net
Subject: [c-nsp] problem with serial number on cisco 7200 routers
/maintenance contract

Hi Group,

we have a problem with our 7200 series router. We have a supplier that
handles our maintenance contracts. We want now to put some more devices
into maintenance.
Normally we use the "sh ver" command and get the serial number.
But the 7200 series router provide a serial number (I assume of the
mainboard) but this is not that one printed on the back of the router.
Our problem is now that our maintenance supplier is not able to take the
devices into maintenance with this serial.
Is there another way to read the serial number from remote?

regards

Stephan
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