[c-nsp] RES: Feedback on Bug Toolkit (BTK), IOS Software Download Planner, etc...

[Eninja]

"Shared Support" is a variant of SMARTnet where Cisco and its partners  
'share support' delivery.

Wilson,

To simplify.....

- Make the Bug toolkit and Bug fixes freely available to all customers  
that have purchased Cisco software.

-Eninja


On Aug 17, 2009, at 2:07 PM, "Leonardo Gama Souza" <leonardo.souza at nec.com.br 
 > wrote:

> Bug toolkit is not only available to Smartnet customers. Shared  
> Support
> customers also have access.
>
>
> -----Mensagem original-----
> De: cisco-nsp-bounces at puck.nether.net
> [mailto:cisco-nsp-bounces at puck.nether.net] Em nome de e ninja
> Enviada em: segunda-feira, 17 de agosto de 2009 03:22
> Para: wshiu at cisco.com
> Cc: cisco-nsp at puck.nether.net
> Assunto: Re: [c-nsp] Feedback on Bug Toolkit (BTK),IOS Software  
> Download
> Planner, etc...
>
> Wilson,
>
> *Feedback:*
>
>   - Make the Bug toolkit and Bug fixes freely available to all
> customers
>   that have purchased Cisco software and not just SMARTnet customers.
>
> -Eninja
>
>
>
>
> On Thu, Aug 13, 2009 at 7:01 AM, Rodney Dunn <rodunn at cisco.com> wrote:
>
>> I got involved through a few channels and encouraged the teams
> responsible
>> for some of the Cisco.com Support tools to leverage this forum
> directly for
>> feedback. They were very interested in the idea.
>>
>> Can those of you that care enough to give direct feedback based on  
>> the
> past
>> threads around IOS Upgrade Planner, Bug Toolkit, etc. please take a
> few
>> minutes and compose an email directly to:
>>
>> Wilson Shiu (wshiu) <wshiu at cisco.com>
>>
>> He is the point of contact for feedback.
>>
>> They are eager to listen so now is a good time to get involved.
>>
>> I encourage you guys to take advantage of this.
>>
>> Thanks
>> Rodney
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