[c-nsp] Give Cisco your feedback on the new download experience at tacwebsurvey at cisco.com (was: several heart-felt flames regarding the mess that is the Cisco.com download experience)

[Jared Mauch]

I'm having a call with some people in a few minutes, I will share what  
is feasible to share once it's completed.

	- Jared

On Jul 14, 2009, at 2:55 PM, Justin Shore wrote:

> I received this message from Cisco yesterday.  I found the timing to  
> be rather ironic.  I've munged the survey URL; I'm going to fill  
> that out.  I would encourage EVERYONE to participate in this process  
> by sending a letter to tacwebsurvey at cisco.com to let them know how  
> they really feel about the "quality" of download experience that can  
> be had on cisco.com.
>
> Justin
>
>
>
> "Dear Justin,
>
> Last Friday, you visited Cisco Systems' on-line Technical Support &  
> Documentation Website. Our records show that you accessed the  
> following:
>
> tools.cisco.com/support/downloads/go/DownloadImage.x
>
> Customer loyalty is Cisco's top priority. To ensure that we  
> continually measure our performance in meeting your needs, we have  
> partnered with Walker Information to conduct a survey regarding our  
> Technical Support & Documentation Website on Cisco.com: http://www.cisco.com/techsupport 
> .
>
> Please accept my invitation to participate in this survey by  
> visiting this URL http://survey.walkerinfo.com/####################
>
> If you are unable to click on the link, it can be copied and pasted  
> into your browser.
>
> This is a newly updated short survey that takes about 3 minutes to  
> complete. I ask that you provide honest feedback, not only on our  
> performance to date, but also on how we can better meet your needs  
> going forward. Your valuable input will help establish continued  
> improvement of the Technical Support & Documentation Website.
>
> If you have any questions about this study, please feel free to  
> email your comments or requests to tacwebsurvey at cisco.com . If you  
> have any difficulties gaining access to the survey, please contact support at walkerinfo.com 
>  for technical assistance.
>
> On behalf of Cisco Systems, thank you for being our customer and for  
> participating in this survey.
>
> Sincerely,
>
>
> Julie Larsen
> Sr. Director, Technical Support Website Team Cisco Systems, Inc.
>
>
> To remove #################### from all future surveys conducted by  
> Walker Information, follow this link:
> http://survey.walkerinfo.com/remove.cfm?code=####################
>
> If you have any questions, please send an email to support at walkerinfo.com 
> .
>
> Walker Information, Inc.
> 301 Pennsylvania Parkway
> Indianapolis, IN 46280
> United States"