[c-nsp] QoS for different types of internet customers

[Lobo]

This is how I view it as well...only provide QoS to the MPLS VPN since 
all the traffic stays on your network.  I think what the Sales & 
Marketing folk are seeing this as, "well our dedicated internet 
customers pay more than the burst low speed customers so we should be 
able to guarantee their traffic in times of congestion."  It's always 
about the $$$.

Jose

William Byrd wrote:
> If it helps we only offer QoS to customers with MPLS VPN. Our QoS
> product is very similar to what you're talking about. (Gold, Silver,
> and Bronze) It doesn't make sense to us to prioritize Internet traffic
> as it is all BE once it leaves our network. When we originally turned
> all of this up the reasoning to marketing folks was that speed vs.
> Bandwidth was usually confusing enough to customers and trying to
> explain why end to end QoS across the Internet won't work would be
> hell for our support teams.
>
> Basically the way we broke down our QoS was:
>
> Bronze - best effort
> Silver - premium data for customers
> Gold - customer voip / video
>
> I guess you could call our gold queue the real time queue.
>
> --
> Will Collier-Byrd
>
> On Nov 26, 2009, at 9:08 AM, Lobo <lobotiger at gmail.com> wrote:
>
>   
>> We're in the early stages of planning a QoS rollout for our MPLS
>> enabled network and while we have in mind to offer about 4 different
>> classes (Real Time, Gold, Silver, Bronze/Best Effort), we were told
>> by Marketing that they wish to differentiate between different types
>> of Internet customers.  Originally and like most standard practices,
>> any internet customer's traffic would normally be put in the BE
>> queue.  Now we're getting requests to have say the low, bursty
>> internet customers (1.5Mbps - 3.0Mbps) get put into the BE queue
>> while a dedicated 20Mbps should go into the silver or even gold queue.
>>
>> I have many problems with this like how would you be able to put the
>> 20M customer's traffic in to the gold queue for traffic coming in
>> from the Internet?  The only way I can think of is to match on their
>> IP space on each of our gateway routers but this would destroy our
>> gateways since they're already running hot enough.  Another issue
>> is, what happens if that customer gets DDoS'd?  This would mean that
>> we're guaranteeing that at least 20Mbps of DoS traffic would be able
>> to go through our network and to the customer's site.  Oh and at the
>> same time probably affecting the data customers who would be using
>> the gold/silver queues for their services.
>>
>> Do you guys have any advice whether it's more ammunition for me to
>> say no way or some kind of design/configuration that would possibly
>> work?
>>
>> Thanks in advance.
>>
>> Jose
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