[c-nsp] Software Download Enhancements

[Seth Mattinen]

On 11/15/2010 11:46, Justin M. Streiner wrote:
> On Mon, 15 Nov 2010, Pavel Skovajsa wrote:
> 
>> I have just received notification below.
>> [...]
>> To improve your experience with Cisco and protect your investment in
>> Cisco Products, we’re pleased to announce the improvement of Software
>> download entitlement controls effective December 13, 2010.
> 
> I foresee lots of TAC cases being opened by pissed-off users on 13
> December.  I'm not saying that to be flippant, just realistic.  Managing
> support entitlements is already a big enough headache for large
> organizations.
> 

TAC will just have to pick up the slack if Cisco wants to make
self-service hard.

~Seth