[c-nsp] Cisco EFA progress

[Gmail]

Ok. Thanks, Hammer. Yesterday, we upgraded the 7609-s IOS, after reload one es+t line card cannot up. Then the customer need us to provide EFA. 
Thanks for your information.  

Thanks and regards,
Xu Hu

On 23 Feb, 2012, at 23:46, -Hammer- <bhmccie at gmail.com> wrote:

> It's not a subscription based service or anything like that. Normally an EFA is something that is agreed upon between the customer and the TAC engineer and a few other folks. The decision is made (usually originating from within Cisco) that something is odd with this particular widget and they want to examine it in more detail. It's not a common thing at all. You can request an EFA but if TAC (or your account team) or whoever doesn't agree I'm not sure what the process would be. The few EFAs I've seen have been at the request of Cisco based on a piece of hardware meeting a certain criteria.
> 
> -Hammer-
> 
> "I was a normal American nerd"
> -Jack Herer
> 
> 
> 
> On 2/23/2012 9:04 AM, Gmail wrote:
>> Thanks, Jack. Understood! Do we need to buy any special service from Cisco, not just SmartNet? Because it will cause much more Cisco resource!
>> 
>> Thanks and regards,
>> Xu Hu
>> 
>> On 23 Feb, 2012, at 22:28, -Hammer-<bhmccie at gmail.com>  wrote:
>> 
>>> EFA and RMA are different.
>>> 
>>> We all know what RMA is.
>>> When you EFA, you get your replacement part. However, you get a specific address and shipper for your EFA. We've actually had private couriers show up before. This needs to be arranged IN ADVANCE of your RMA. Otherwise it goes to regular Cisco. Once your EFA part is picked up. It goes to a secret and magical place where Wizards and Alchemists who only speak in assembler will ride in on Unicorns and magic carpets to receive your part. They will conjure up spells of enlightenment and cast out the demons that possessed your part. Then, you will get an official writeup from the Magistrate explaining what the issue was.
>>> 
>>> We've had a few good ones. Including "solar flares caused your device to poop"
>>> 
>>> -Hammer-
>>> 
>>> "I was a normal American nerd"
>>> -Jack Herer
>>> 
>>> 
>>> 
>>> On 2/23/2012 7:34 AM, Gmail wrote:
>>>> Ok. Before the RMA? Cisco will give us which kind of report? Depend on what?
>>>> 
>>>> Thanks and regards,
>>>> Xu Hu
>>>> 
>>>> On 23 Feb, 2012, at 21:10, "Arie Vayner (avayner)"<avayner at cisco.com>   wrote:
>>>> 
>>>>> Hi,
>>>>> 
>>>>> You need to request this from the TAC engineer BEFORE you start the RMA process.
>>>>> 
>>>>> Arie
>>>>> 
>>>>> -----Original Message-----
>>>>> From: cisco-nsp-bounces at puck.nether.net [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of ??
>>>>> Sent: Thursday, February 23, 2012 13:00
>>>>> To: cisco-nsp at puck.nether.net
>>>>> Subject: [c-nsp] Cisco EFA progress
>>>>> 
>>>>> Hey Guys,
>>>>> 
>>>>> Is anyone know the EFA progress of Cisco RMA?
>>>>> 
>>>>> The customer need us to do the analysis, they need the EFA report.
>>>>> 
>>>>> Thanks and Regards,
>>>>> Hu Xu
>>>>> _______________________________________________
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