[c-nsp] Fwd: Cisco Smart Care Service Downtime- 03/01/2012

[Jay Nakamura]

I am not sure how many people on this list sell this service to customers
but having a 3 day maintenance window to a service that customers pay for
seems.... well... is this 1995?  Cisco of all people can't do incremental
service non-impacting update to their service?

Sorry for the venting.

---------- Forwarded message ----------
From: Cisco Smart Care Program Team <abhdesai at cisco.com>
Date: Mon, Feb 27, 2012 at 7:16 PM
Subject: Cisco Smart Care Service Downtime- 03/01/2012
To: Jay Nakamura <zeusdadog at gmail.com>


  Click here<http://www.actonsoftware.com/acton/ct/185/s-01b0-1202/Bct/l-005b/l-005b:930/ct2_0/1>to
view this message in a browser window.


*February 27, 2012*
  ------------------------------

*Smart Care Topics:*

   - *Smart Care Service Major Downtime Between March 01 20:00  - March 04
   19:00, PST*

------------------------------

*Cisco Smart Care Service Major Downtime scheduled from Thursday March 01,
20:00 – Sunday March 04, 19:00 PST*

*
*Smart Care will undergo a major upgrade of the infrastructure used to host
Smart Care service. This infrastructure upgrade shall provide the platform
with much required scalability and flexibility enabling the service to
scale to future demands.

*Scheduled system maintenance downtime*

Please note: You will experience a total downtime of the Cisco Smart Care
portal during this maintenance window:**

*Begin*:       March 01, 20:00 - America/San Francisco (PST)
***End*:           March 04, 19:00  - America/San Francisco (PST)
*Duration*:  71 Hours

*Impacts:*

The Smart Care Portal will have a complete service downtime causing the
portal and the quoting and ordering functions to be unavailable.

*Recommended Action***

During this period, please refrain from using the portal and access the
application after the communicated downtime window.
  ------------------------------

*Questions*

If you have any further questions, please contact Abhijit Desai (
abhdesai at cisco.com), Smart Care Product Manager.

Thank you for your support,

Cisco Smart Care Product Management
   *

Visit the Cisco Smart Care
Service<http://www.actonsoftware.com/acton/ct/185/s-01b0-1202/Bct/l-005b/l-005b:930/ct0_0/1>website
at
www.cisco.com/go/smartcare<http://www.actonsoftware.com/acton/ct/185/s-01b0-1202/Bct/l-005b/l-005b:930/ct1_0/1>.

  *  To unsubscribe from this list, please send an email to
Unsubscribe Me<abhdesai at cisco.com>
.       Copyright © 2012 Cisco Systems, Inc.
Our address is 170 West Tasman Drive., San Jose, CA, 95134, U.S.

If you do not wish to receive future e-mail, click
here<http://www.actonsoftware.com/acton/rif/185/s-01b0-1202/-/l-005b:930/l-005b/zout>
.
(You can also send your request to *Customer Care* at the street address
above.)