[c-nsp] Requeue or escalate TAC cases by email

[Jared Mauch]

I've always just phoned it in if it requires immediate attention.

Also, in these cases ALWAYS fill out the survey if the engineer was less than ideal,
while the rating goes to the final case owner, give the rating based on the lowest
part and put in the notes WHY.  The manager will take this into account, and likely
contact you privately about it.  Internally they have (or had) "all ones" and
"high fives" which go immediately to the manager as well.

- Jared

On Jul 19, 2012, at 2:49 PM, John Neiberger wrote:

> I've done this in the past but I can't remember how to do it. I know
> there used to be a way to requeue or escalate a case by sending an
> email that would trigger an automated response. It was something like
> entering "REQUEUE SRxxxxxxx" in the subject line, or something like
> that. Do any of you remember how to do that? Sometimes it is so much
> easier to do it that way than having to call in to do it.
> 
> John
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