[c-nsp] Cisco Crashinfo file

[Thomas Cooper]

This isn't necessarily true.

If you have a CCO ID with a registered service contract, you can try 
throwing it in output interpreter with a "show ver" as well.
If it's SW related and there's a public bug, it can match based on the 
traceback in the crashinfo file.

http://www.cisco.com/pcgi-bin/Support/OutputInterpreter/home.pl

I've been able to decode quite a few crashes with this tool.
However, its certainly possible that the problem isn't so obvious.
It's probably best to open a case with Cisco TAC.

-Thomas C.

PS: Did you actually open up the crashinfo file? If its something like a 
parity error, it'll say quite plainly in the syslog messages.
Also, if this is a 6500, you'll need the crashinfo from both RP and SP 
(bootflash and sup-bootflash).

cisco-nsp-bounces at puck.nether.net wrote on 05/03/2012 02:09:06 PM:

> From: le luu <le2luu at yahoo.com>
> To: bha Qaqish <bha.Qaqish at NITC.gov.jo>, "cisco-nsp at puck.nether.net"
> <cisco-nsp at puck.nether.net>
> Date: 05/03/2012 02:18 PM
> Subject: Re: [c-nsp] Cisco Crashinfo file
> Sent by: cisco-nsp-bounces at puck.nether.net
> 
> Bha,
>  
> The only way you can get info from the file is to forward it to 
> Cisco tech support then they will tell you what was wrong.
>  
> thanks
> 
> Le Luu
> 
> From: bha Qaqish <bha.Qaqish at NITC.gov.jo>
> To: "cisco-nsp at puck.nether.net" <cisco-nsp at puck.nether.net> 
> Sent: Tuesday, May 1, 2012 3:24 AM
> Subject: [c-nsp] Cisco Crashinfo file
> 
> Dear 
> Am having router with crashinfo file .
> I opened the file and its big.
> How can I analyze the file , and is there any software for it
> BR 
> Bha Qaqish
> 
> 
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