[c-nsp] TAC hits a new record level of aggravation...

Lukas Tribus luky-37 at hotmail.com
Mon Feb 3 15:44:53 EST 2014

Hi list,

FYI, Support Case Manager now shows this message:

> UPDATE:Sharing Files with TAC via FTP
> Please be aware that using Support Case Manager's 'Attach Files' feature is the
> preferred method to share files with TAC by uploading files directly to your
> support case. However, if you use the alternate FTP method to attach files to
> your support case, please note the upload directory has changed from
> ftp.cisco.com/incoming to ftp.cisco.com/incoming/TAC.

With a link to:

So FTP is still a last resort option.



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