[c-nsp] Re-licensing secondhand Cisco equipment

[Jeff Kell]

For some hardware, especially the fixed-chassis Catalysts, there is a
"limited lifetime warranty" that is supposed to include software
updates, particularly those related to security defects and known
release defects.

However, the current TAC "downloads" will show releases, but requests a
login to actually download.  I don't have a non-contracted login to try
to see if this works for an arbitrary "warranty" download, or to what
extent it covers software updates.  I'd very much like to know the
official process :)

Jeff

On 1/7/2014 7:12 PM, Tony wrote:
> I can confirm getting software from TAC due to a PSIRT vulnerability as well, it's not usually too much trouble (although more hassle than just being able to download it).
>
>
> We had the strange situation where an EOL piece of kit was out of maintenance and past the date for adding maintenance to it. We needed a software update for it but could NOT purchase maintenance for it (we tried !) and so could not download the file via Cisco website.
>
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> Found a PSIRT issue that was revelant to the box in question and then opened a case with TAC referencing this and eventually got the software we needed.
>