[c-nsp] Question for TAC

[Jason Lixfeld]

Customers shouldn’t have to work that hard to get what they’ve paid obscene sums of money for.  It should be in Cisco’s best interests to make sure their customer experience is a positive one.  Everything else with Cisco is impossibly difficult, so it would be nice if a customer’s prime interaction with Cisco showed some semblance of them giving a shit about you and your issue.

> On Apr 30, 2015, at 8:27 AM, Jared Mauch <jared at puck.nether.net> wrote:
> 
> The solution is simple. Call the engineer. When they say they are going to research say "I'll hold". 
> 
> Works wonders to motivate them. 
> 
> Don't be afraid to ask for their manager or the duty manager. 
> 
> Jared Mauch
> 
> On Apr 30, 2015, at 5:20 AM, Adam Vitkovsky <Adam.Vitkovsky at gamma.co.uk> wrote:
> 
>>> Does anyone else have this problem?  It's frustrating because I either have to
>>> wait until the engineer comes back from vacation for my problem to get
>>> worked on more, or I have to reassign it to someone else and explain the
>>> problem all over again, only to be told that they, too, will be going on
>>> vacation for two weeks.
>> Wow that's interesting same was happening to me on many IOS related TAC cases. 
>> That's why every time I have a chance (IOS box talking to XR box) I open up a case with XR team as those guys are the best.
>> 
>> 
>> adam 
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