[c-nsp] Question for TAC

[Oleksii Zolotarov]

Let's make a little flashmob:
open a case in TAC with a similar problem and see how fast your personal 
engineer reacts and solves an issue? :-)

30.04.2015 16:25, Sander Steffann пишет:
>> As for asking for a new engineer to take the case, that's a big problem for me.  Usually when I open a case, it's something that I've spent hours, days, or weeks on, simply because I've exhausted all possible solutions on my end (Opening cases with TAC is a last resort).  I have a difficult enough time telling the first engineer what the problem is, what I've done to troubleshoot it, and so on, that I don't want to have to go through the same process with another one.
> So before even telling the story the first time ask them if they'll be able to stay on this case until the end. If not then ask for a different engineer and let the one going on vacation fill his/her time with short simple cases :)
>
> Cheers,
> Sander
>
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-- 
Regards, Oleksii Zolotarov