[c-nsp] Internet speed

[ringbit at mail.com]

Hi everyone,

I wanted to ask how do you guys handle the customer complains about slow Internet speed? Today almost everyone takes the measurement from speedtest.net and reports that as the speed their getting. 

As far as how speedtest works is that is uses multiple TCP connections which is not real measurement as opposed to Iperf for example.

It also selects a public server which is outside of your AS thus taking into consideration the busy international links which are outside of your administration andas a result for a 30Mbps package the measure shows 15 for example.

Do you ask customers to select the local server when doing speedtests? Would like to know how do you treat those cases, any special tool or measurement? 

Thanks,
Ton