[c-nsp] ASR9902 fpd upgrade

[Drew Weaver]

I might just be using the quirkiest products in their lineup but if you have to upgrade fpd and reload line cards 8 times to get the firmware to upgrade it seems like the support better be pristine.

-----Original Message-----
From: cisco-nsp <cisco-nsp-bounces at puck.nether.net> On Behalf Of Aaron1 via cisco-nsp
Sent: Thursday, December 21, 2023 9:05 AM
To: Hank Nussbacher <hank at interall.co.il>
Cc: cisco-nsp at puck.nether.net
Subject: Re: [c-nsp] ASR9902 fpd upgrade

Agreed, often I’ve started a TAC case and also started an email thread with NANOG, juniper nsp or cisco nsp mail lists…. Often the community comes back faster than TACs.  …and without needing RSI or show tech… just a pointed response to the issue.  Love it

Aaron

> On Dec 21, 2023, at 1:21 AM, Hank Nussbacher via cisco-nsp <cisco-nsp at puck.nether.net> wrote:
> On 20/12/2023 17:31, Drew Weaver via cisco-nsp wrote:
> 
> Only a week?  I have found this list far more helpful than TAC, which usually takes 2-3 weeks to request all the necessary logs, with commands that don't work.
> 
> It used to be TAC was a main selling card of Cisco vs competitors.  
> Not any longer :-(
> 
> Regards,
> Hank
> 
>> Hello,
>> I've had a TAC case open on this for more than a week but after we upgraded an ASR9902 to 7.9.21 the FPD upgrade process is not completing.
>> I've gotten it to this point:
>> show hw fpd | i RLOAD
>> Wed Dec 20 10:35:41.200 EST
>> 0/RP0      A99-RP-F              1.0   Primary-BIOS         RLOAD REQ  33.29     33.30
>> 0/RP1      A99-RP-F              1.0   Primary-BIOS         RLOAD REQ  33.29     33.30
>> 0/0        ASR-9902-LC           1.0   Primary-BIOS         RLOAD REQ  34.28     34.30
>> 0/0        ASR-9902-LC           1.0   Sunstreaker          RLOAD REQ   0.15      0.19
>> 0/0        ASR-9902-LC           1.0   TAMFW-Sunstreaker    RLOAD REQ   2.65      2.72
>> I've reloaded the entire router, I've reloaded the specific 'locations', and I've even pulled the power cords out of the router to see if it needs to 'cold start'.
>> I'm clearly just banging my head against a wall at this point.
>> Does anyone know how to resolve RLOAD REQ on these?
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