[cisco-voip] Help with attendant console

Voll, Scott Scott.Voll at wesd.org
Mon Sep 22 10:57:18 EDT 2003 

Wes-- I'm assuming that you meant Might Not have CTI Use Enabled.  I do have it checked.  

Here is the trace of TCD Detailed.  I do see some errors but not sure what it means.  See below.

Thanks

Scott

PS.  The corporate directory works and so does the speed dials and also shows on hook and off.  

    1 09/22 08:27:22.314  INFO 
    2 09/22 08:27:22.324  INFO **************************************
    3 09/22 08:27:22.324  INFO ****** Attendant Console Server ******
    4 09/22 08:27:22.324  INFO * Version  : 1.2(1)
    5 09/22 08:27:22.324  INFO * Built on : Fri May  2 15:51:53 PDT 2003
    6 09/22 08:27:22.324  INFO **************************************
    7 09/22 08:27:22.324  INFO 
    8 09/22 08:27:22.384 DEBUG ACBootstrap: Initialization started
    9 09/22 08:27:22.404 DEBUG _ldapUrl:ldap://neptune.wesd.org:389
   10 09/22 08:27:22.404 DEBUG _directoryManagerDN:cn=Administrator, cn=Users, dc=wesd,dc=org
   11 09/22 08:27:22.484 DEBUG _directoryManagerPassword:******
   12 09/22 08:27:22.484 DEBUG _ciscoBase:ou=Cisco, dc=wesd,dc=org
   13 09/22 08:27:22.484 DEBUG _ccnBase:ou=CCN,ou=Cisco, dc=wesd,dc=org
   14 09/22 08:27:22.484 DEBUG _directoryType:ADS
   15 09/22 08:27:22.985 DEBUG _userBase:cn=Users, dc=wesd,dc=org
   16 09/22 08:27:22.985 DEBUG _userOC:User
   17 09/22 08:27:22.985 DEBUG _profilesBase:ou=profiles, ou=CCN
   18 09/22 08:27:22.985 DEBUG _internalUniqueAttributeName:cn
   19 09/22 08:27:23.075 DEBUG ACBootstrap: Computing jtapi.jar's checksum...
   20 09/22 08:27:23.075 DEBUG ACBootstrap: jtapi.jar's checksum: 354288330
   21 09/22 08:27:23.075 DEBUG ACBootstrap: Initialization completed
   22 09/22 08:27:23.075 DEBUG ACServer.properties exists. Skipping creation.
   23 09/22 08:27:23.075  INFO Checking connectivity with database...
   24 09/22 08:27:23.085  INFO ACCallManagerDB dbConection: DSN=CiscoCallManager;SERVER=WESDCM1;DATABASE=CCM0301;Trusted_Connection=yes
   25 09/22 08:27:23.085 DEBUG ACCallManagerDB dbConection: 0
   26 09/22 08:27:23.085 DEBUG      SERVER=WESDCM1
   27 09/22 08:27:23.085 DEBUG    DATABASE=CCM0301
   28 09/22 08:27:23.085  INFO ACCallManagerDB dbConection: DSN=CiscoCallManager;SERVER=wesdcm2;DATABASE=CCM0301;Trusted_Connection=yes
   29 09/22 08:27:23.085 DEBUG ACCallManagerDB dbConection: 1
   30 09/22 08:27:23.085 DEBUG      SERVER=wesdcm2
   31 09/22 08:27:23.095 DEBUG    DATABASE=CCM0301
   32 09/22 08:27:23.095 DEBUG Checking if primary database is up and running...
   33 09/22 08:27:23.095  INFO Attempting to access (publisher) db on: WESDCM1
   34 09/22 08:27:23.335  INFO Successfully opened (publisher) db on: WESDCM1
   35 09/22 08:27:23.335  INFO Checking connectivity with database...done
   36 09/22 08:27:23.836 DEBUG ACCallManagers: CM_wesdcm1 is thisServer
   37 09/22 08:27:24.828 DEBUG New trace level: ERROR
   38 09/22 08:27:25.859 ERROR java.lang.NullPointerException
	at java.text.CollationElementIterator.<init>(CollationElementIterator.java:102)
	at java.text.RuleBasedCollator.getCollationElementIterator(RuleBasedCollator.java:358)
	at java.text.RuleBasedCollator.compare(RuleBasedCollator.java:405)
	at java.text.Collator.equals(Collator.java:322)
	at com.cisco.ac.server.DBL.ACHuntGroup.setOwner(ACHuntGroup.java:164)
	at com.cisco.ac.server.DBL.ACHuntGroup.<init>(ACHuntGroup.java:64)
	at com.cisco.ac.server.DBL.ACDatabaseParameters.loadPilotTable(ACDatabaseParameters.java:144)
	at com.cisco.ac.server.DBL.ACDatabaseParameters.getHuntGroups(ACDatabaseParameters.java:77)
	at com.cisco.ac.server.telephony.ACServerTelephony.init(ACServerTelephony.java:51)
	at com.cisco.ac.server.ACMain.startACServer(ACMain.java:123)
	at com.cisco.ac.server.ACMain.main(ACMain.java:40)

   39 09/22 08:27:25.869 ERROR HuntGroups:
HuntGroupsUsers:
pkid: 0x849B66247FFFD542B1805B3FAAB62AAE, userid: svoll, passwd: *****
Sessions:
Active Sessions:
Deactive Sessions:

   40 09/22 08:27:58.867 ERROR java.lang.NullPointerException
	at java.text.CollationElementIterator.<init>(CollationElementIterator.java:102)
	at java.text.RuleBasedCollator.getCollationElementIterator(RuleBasedCollator.java:358)
	at java.text.RuleBasedCollator.compare(RuleBasedCollator.java:405)
	at java.text.Collator.equals(Collator.java:322)
	at com.cisco.ac.server.DBL.ACHuntGroup.setOwner(ACHuntGroup.java:164)
	at com.cisco.ac.server.DBL.ACHuntGroup.<init>(ACHuntGroup.java:64)
	at com.cisco.ac.server.DBL.ACDatabaseParameters.loadPilotTable(ACDatabaseParameters.java:144)
	at com.cisco.ac.server.DBL.ACDatabaseParameters.getHuntGroups(ACDatabaseParameters.java:77)
	at com.cisco.ac.server.telephony.ACServerTelephony.pilotChanged(ACServerTelephony.java:257)
	at com.cisco.ac.server.telephony.ACServerTelephony.databaseChanged(ACServerTelephony.java:195)
	at com.cisco.ac.server.DBL.ACDatabaseParameters.informDBCNListerners(ACDatabaseParameters.java:911)
	at com.cisco.ac.server.DBL.ACDatabaseParameters.pilotPointChanged(ACDatabaseParameters.java:951)
	at com.cisco.ac.server.DBL.ACDatabaseParameters.pilotPointChanged(ACDatabaseParameters.java:947)
	at com.cisco.ac.server.DBL.DBCN.ACDBCNAction.run(ACDBCNAction.java:26)

   41 09/22 08:27:58.867 ERROR HuntGroups:
HuntGroupsUsers:
pkid: 0x849B66247FFFD542B1805B3FAAB62AAE, userid: svoll, passwd: *****
Sessions:
Active Sessions:
Deactive Sessions:

   42 09/22 08:28:17.975 ERROR HuntGroups:
HuntGroupsUsers:
pkid: 0x849B66247FFFD542B1805B3FAAB62AAE, userid: svoll, passwd: *****
Sessions:
Active Sessions:
    SessionID: 1, CMName: CM_wesdcm1, IsLocal: true, UserName: svoll, Device: SEP000DBD4B3289, DeactivateReason: 0, Active: true, OnLine: false, QueryDirectory: false, QueryUsers: false, KeepAliveTimerCount: 0, CreationTime: 1064244482483
Deactive Sessions:

   43 09/22 09:47:13.831  INFO **** Switching log output to file: c:\Program Files\Cisco\Trace\TCD\tcdsrv.txt ****
   44 09/22 09:47:14.633  INFO ServerClient get telephony parameters
   45 09/22 09:47:14.643  INFO ServerClient get CM group: device: SEP000DBD4B3289
   46 09/22 09:48:14.771  INFO ServerClient get telephony parameters
   47 09/22 09:48:14.771  INFO ServerClient get CM group: device: SEP000DBD4B3289
   48 09/22 09:49:12.595 DEBUG Writing user (svoll) data to directory...
   49 09/22 09:49:12.876 DEBUG Writing user (svoll) data to directory done.
   50 09/22 09:49:12.886  INFO ServerClient Logout SessionNumber: 6 RemoveSession: true
   51 09/22 09:49:12.886 DEBUG ServerClient Logout SessionNumber: 6 exists
   52 09/22 09:49:12.886  INFO ServerClient Go Offline SessionNumber: 6
   53 09/22 09:49:12.886 DEBUG ServerClient goOffline SessionNumber: 6 exists
   54 09/22 09:49:12.896  INFO ACServerTelephony user offline : svoll
   55 09/22 09:49:12.896  INFO ACServerTelephony subscribeLineState 
   56 09/22 09:49:12.896 DEBUG Added server subscription: server: CM_wesdcm1, count: 0
   57 09/22 09:49:12.896  INFO ACInterServerConnections informSubscribeLSS server: CM_wesdcm1 Servers: CM_wesdcm2, 
   58 09/22 09:49:12.896  INFO ACInterServerConnections informUserOffline username: svoll Servers: CM_wesdcm2, 
   59 09/22 09:49:12.896  INFO ACInterServerComm: server : CM_wesdcm2
   60 09/22 09:49:12.896 DEBUG Added server subscription: server: CM_wesdcm2, count: 0
   61 09/22 09:49:12.896  INFO ACServerClientKeepAlive stop the timer
   62 09/22 09:49:12.906  INFO ACServerTelephony user logout : svoll
   63 09/22 09:49:12.906  INFO ACInterServerConnections informUserLogout username: svoll Servers: CM_wesdcm2, 
   64 09/22 09:49:12.966 DEBUG ACInterServerComm HGLineStateChanged: numEntries: 0
   65 09/22 09:49:12.996 DEBUG Sending 0 HG linestate(s) sent to server: CM_wesdcm2
   66 09/22 09:49:12.996  INFO ACInterServerConnections: sendLineStateToServer(): CM_wesdcm2
   67 09/22 09:49:12.996 DEBUG Updating 0 HG linestate(s) sent locally
   68 09/22 09:49:15.499  INFO ServerClient GetDevices DN: 5961
   69 09/22 09:49:15.590  INFO ServerClient getCMList
   70 09/22 09:49:15.600 DEBUG Exception: java.io.FileNotFoundException: etc\DialRules.xml (The system cannot find the file specified): Reading file: etc\DialRules.xml, offset: 0, len: 100000
   71 09/22 09:49:15.660 DEBUG Exception: java.io.FileNotFoundException: etc\VoiceMailProfiles.xml (The system cannot find the file specified): Reading file: etc\VoiceMailProfiles.xml, offset: 0, len: 100000
   72 09/22 09:49:19.685  INFO ServerClient Login: Username: svoll Device: SEP000DBD4B3289 ForceLogout: false
   73 09/22 09:49:19.866  INFO ServerClient username: svoll creating new session
   74 09/22 09:49:19.866  INFO ACServerClientSessionManager create new session for: svoll CM: CM_wesdcm1 snum: 7
   75 09/22 09:49:19.866  INFO ACServerClientKeepAlive start the timer
   76 09/22 09:49:19.876  INFO ACServerTelephony user login : svoll
   77 09/22 09:49:19.876  INFO ACInterServerConnections informUserLogin username: svoll Servers: CM_wesdcm2, 
   78 09/22 09:49:20.086 DEBUG Reading user (svoll) attributes from directory...
   79 09/22 09:49:20.176 DEBUG Reading user (svoll) attributes from directory done
   80 09/22 09:49:20.797  INFO ServerClient Get Lines Device : SEP000DBD4B3289
   81 09/22 09:49:21.128  INFO ServerClient getSupportPark().
   82 09/22 09:49:21.338  INFO ServerClient getSupportPark().
   83 09/22 09:49:21.348  INFO ServerClient getSupportPark().
   84 09/22 09:49:21.678 DEBUG ServerClient subscribelinestate: inet address: 198.237.183.2 Port: 4176
   85 09/22 09:49:21.678 DEBUG Added client subscription: 198.237.183.2, count: 2
   86 09/22 09:49:21.678  INFO ACInterServerConnections informSubscribeLSS inet address: 198.237.183.2 Port: 4176 Servers: CM_wesdcm2, 
   87 09/22 09:49:21.708 DEBUG Sending 0 linestate(s) sent to client: 198.237.183.2
   88 09/22 09:49:21.799  INFO ServerClient getSupportPark().
   89 09/22 09:49:21.799  INFO ServerClient getSupportPark().
   90 09/22 09:49:21.919  INFO ServerClient get server version
   91 09/22 09:49:21.919  INFO ServerClient getUserInfo SessionNumber: 7
   92 09/22 09:49:21.929  INFO ServerClient getSupportPark().
   93 09/22 09:49:22.309  INFO ServerClient get telephony parameters
   94 09/22 09:49:22.319  INFO ServerClient get CM group: device: SEP000DBD4B3289
   95 09/22 09:49:22.680 DEBUG Exception: java.io.FileNotFoundException: UserLists\CorporateDirectory.txt (The system cannot find the file specified): Reading file: UserLists\CorporateDirectory.txt, offset: 0, len: 100000
   96 09/22 09:49:26.185  INFO ServerClient GoOnline SessionNumber: 7
   97 09/22 09:49:26.185 DEBUG ServerClient goOnline SessionNumber: 7 exists
   98 09/22 09:49:26.185  INFO ACServerTelephony user online : svoll
   99 09/22 09:49:26.185  INFO ACServerTelephony subscribeLineState 
  100 09/22 09:49:26.185 DEBUG Added server subscription: server: CM_wesdcm1, count: 0
  101 09/22 09:49:26.185  INFO ACInterServerConnections informSubscribeLSS server: CM_wesdcm1 Servers: CM_wesdcm2, 
  102 09/22 09:49:26.185  INFO ACInterServerConnections informUserOnline username: svoll Servers: CM_wesdcm2, 
  103 09/22 09:49:26.185  INFO ACInterServerComm: server : CM_wesdcm2
  104 09/22 09:49:26.185 DEBUG Added server subscription: server: CM_wesdcm2, count: 0
  105 09/22 09:49:26.285 DEBUG Sending 0 HG linestate(s) sent to server: CM_wesdcm2
  106 09/22 09:49:26.285  INFO ACInterServerConnections: sendLineStateToServer(): CM_wesdcm2
  107 09/22 09:49:26.285 DEBUG Updating 0 HG linestate(s) sent locally
  108 09/22 09:49:26.305 DEBUG ACInterServerComm HGLineStateChanged: numEntries: 0

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Monday, September 22, 2003 9:17 AM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Help with attendant console

Scott,

Have you looked at the Detailed TCDSrv traces?  I'm guessing that
your AC user might now have CTI Use Enabled checked in the user config.

/Wes

> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Voll, Scott
> Sent: Monday, September 22, 2003 12:13 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Help with attendant console
>
>
> I'm trying to get attendant console working(1.2.1).  Have
> followed the directions and I'm getting an error, "Initialization
> of call control failed. Retrying"  when I log onto the console on
> the PC.  Any Idea's?  I have deleted and remade all console
> users, Pilot points, Hunt groups, and the AC user.  I have also
> stopped and restarted the TCD and CTI services.  Nothing will get
> rid of the error.  Anyone come up against this before?  Any help
> would be appreciated.  FYI I'm running CM 3.3.3sr1.
>
> Scott
>
> Scott Voll
> Network Analyst, CCNA
> Willamette ESD
> Phone: (503) 385-4571
> scott.voll at wesd.org
>  
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

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