[cisco-voip] Attendant console with 7960 and 6 lines

[Wes Sisk]

Scott,

AC (specifically CTI or QBE, the protocol AC uses to communicate with CCM)
does not understand partitions, so it sees all 5 of the lines with the
number
"5900" as the same line which causes a great amount of confusion to users,
to
CCM, to AC, and everyone else I've spoken with.

You will need to setup the phone to have 6 unique DN's, then it will work.

/Wes

> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Voll, Scott
> Sent: Tuesday, September 23, 2003 5:26 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Attendant console with 7960 and 6 lines
>
>
> What am I doing wrong?
>
> CM 3.3.3sr1
> Attendant console 1.2.1
> Phone 7960 with 6 lines.  (lines 1-4 the main number 5900, line 5
> the old number 1431, and line 6 personal extension for receptionist 5970)
>
> Have followed the config in this link,
> http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/prod
ucts_tech_note09186a008009409c.shtml and I no longer have the 5900 extension
available.  It looks like this is an older document, so I'm not sure if
something changed in CM 3.3.3sr1.

Basicly I want the receptionist to have 5 lines to answer.  And be able to
use attendant console.  What am I doing wrong.

Scott Voll
Network Analyst, CCNA
Willamette ESD
Phone: (503) 385-4571
scott.voll at wesd.org
 

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