[cisco-voip] CRA 3.1.2 (newbeee)

[Walenta, Phil]

The base qualification is that the CRS server is running on a SPAN port on the switch where the voice traffic in question resides.  Without a SPAN, none of the monitoring/recording functions work.

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Voll, Scott
Sent: Tue 4/6/2004 4:56 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CRA 3.1.2 (newbeee)



As a Supervisor how do you monitor a call?  I press the call monitor,
then what? 

As the supervisor (enhanced) I can barge in or intercept but I'm having
difficulties monitoring.

I also can press the record, but how do I get the recorded conversation
back to listen to?

Scott


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