SV: [cisco-voip] Intercept the callerID

[Peter Lewandowski]

Hi, again...

Isn't any call data written to the database before the call leg is complete?


The IPCC idea could work. There I can buy some time playing a welcome
message to the caller and when I do the lookup. 

On a "simple" CallManager, it seems that I would have to create a CTI
application and route all call through that interface. 

Regards,
Peter Lewandowski

_____________________________________________
Peter Lewandowski
Software Engineer
Cygate Måldata AB
Dalvägen 28
SE-169 56 Solna
Mobile: +46 70 690 61 51
Direct: +46 8 630 51 92
Email: peter.lewandowski at cygatemaldata.se
Homepage: http://www.cygatemaldata.se 

-----Ursprungligt meddelande-----
Från: Wes Sisk [mailto:wsisk at cisco.com] 
Skickat: den 30 juli 2004 15:29
Till: Peter Lewandowski; cisco-voip at puck.nether.net
Ämne: RE: [cisco-voip] Intercept the callerID


Hi Peter,

AFAIK, CDR is written after the call leg is completed, so that would be a
bit late.

The only thing that comes to mind is using CRS/IPCC Expresss (or your own
CTI App) to intercept the call, do your database dip, and then either: 1.
redirect/xfer and set the calling party name/number attributes 2. use jtapi
CiscoTermainl.sendData to update additional in formation to the display of
the phone.

/Wes

> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Peter 
> Lewandowski
> Sent: Friday, July 30, 2004 2:52 AM
> To: 'cisco-voip at puck.nether.net'
> Subject: [cisco-voip] Intercept the callerID
>
>
> Hi all,
>
> I'm thinking of implementing a service for the IP-Phones that would 
> present information about the caller on the dispaly of the IP phone 
> (the one equipped with the xml browser) before the user answers the 
> call. However, I
> haven't quite yet figured out at what I can get the CallerID from the
> CallManager. My thought at first to create a trigger in the SQL database
> when the call data is written for the first time. I fear though
> that it may
> be to late at this stage. Is there any other way or API from
> where I can get
> the CallerID before the phone starts to ring at desk?
>
> Regards,
> Peter Lewandowski
>
> _____________________________________________
> Peter Lewandowski
> Software Engineer
> Cygate Måldata AB
> Dalvägen 28
> SE-169 56 Solna
> Mobile: +46 70 690 61 51
> Direct: +46 8 630 51 92
> Email: peter.lewandowski at cygatemaldata.se
> Homepage: http://www.cygatemaldata.se
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-voip

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