SV: [cisco-voip] Intercept the callerID

[Peter Lewandowski]

Hi Wes,

Well the second ring is good enough. It will still give the IP Phone user
some information about who is calling. When you talk about monitoring each
line with on observer, do mean all the lines configured on the CallManager
or all incoming lines from the PSTN? This service is really only needed for
incomming calls from the PSTN. 

Do you know where I can get hold of some API describing how I can implement
the observer?

Regards,
Peter Lewandowski

_____________________________________________
Peter Lewandowski
Software Engineer
Cygate Måldata AB
Dalvägen 28
SE-169 56 Solna
Mobile: +46 70 690 61 51
Direct: +46 8 630 51 92
Email: peter.lewandowski at cygatemaldata.se
Homepage: http://www.cygatemaldata.se 

-----Ursprungligt meddelande-----
Från: Wes Sisk [mailto:wsisk at cisco.com] 
Skickat: den 2 augusti 2004 15:22
Till: Peter Lewandowski; cisco-voip at puck.nether.net
Ämne: RE: [cisco-voip] Intercept the callerID


In my digging it appears you can just monitor each line with an observer,
then when a call arrives on that line, do your db dip and update the phone
GUI.  Logically it should reach by the 2nd ring or so.   I have not
implemented yet so cannot speak to actual timing/behavior.

/Wes

> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Peter 
> Lewandowski
> Sent: Monday, August 02, 2004 8:17 AM
> To: cisco-voip at puck.nether.net
> Subject: SV: [cisco-voip] Intercept the callerID
>
>
> Hi, again...
>
> Isn't any call data written to the database before the call leg is 
> complete?
>
>
> The IPCC idea could work. There I can buy some time playing a welcome 
> message to the caller and when I do the lookup.
>
> On a "simple" CallManager, it seems that I would have to create a CTI 
> application and route all call through that interface.
>
> Regards,
> Peter Lewandowski
>
> _____________________________________________
> Peter Lewandowski
> Software Engineer
> Cygate Måldata AB
> Dalvägen 28
> SE-169 56 Solna
> Mobile: +46 70 690 61 51
> Direct: +46 8 630 51 92
> Email: peter.lewandowski at cygatemaldata.se
> Homepage: http://www.cygatemaldata.se
>
> -----Ursprungligt meddelande-----
> Från: Wes Sisk [mailto:wsisk at cisco.com]
> Skickat: den 30 juli 2004 15:29
> Till: Peter Lewandowski; cisco-voip at puck.nether.net
> Ämne: RE: [cisco-voip] Intercept the callerID
>
>
> Hi Peter,
>
> AFAIK, CDR is written after the call leg is completed, so that would 
> be a bit late.
>
> The only thing that comes to mind is using CRS/IPCC Expresss (or your 
> own CTI App) to intercept the call, do your database dip, and then 
> either: 1. redirect/xfer and set the calling party name/number 
> attributes 2. use jtapi CiscoTermainl.sendData to update additional in 
> formation to the display of the phone.
>
> /Wes
>
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Peter 
> > Lewandowski
> > Sent: Friday, July 30, 2004 2:52 AM
> > To: 'cisco-voip at puck.nether.net'
> > Subject: [cisco-voip] Intercept the callerID
> >
> >
> > Hi all,
> >
> > I'm thinking of implementing a service for the IP-Phones that would 
> > present information about the caller on the dispaly of the IP phone 
> > (the one equipped with the xml browser) before the user answers the 
> > call. However, I haven't quite yet figured out at what I can get the 
> > CallerID from the CallManager. My thought at first to create a 
> > trigger in the SQL database when the call data is written for the 
> > first time. I fear though that it may
> > be to late at this stage. Is there any other way or API from
> > where I can get
> > the CallerID before the phone starts to ring at desk?
> >
> > Regards,
> > Peter Lewandowski
> >
> > _____________________________________________
> > Peter Lewandowski
> > Software Engineer
> > Cygate Måldata AB
> > Dalvägen 28
> > SE-169 56 Solna
> > Mobile: +46 70 690 61 51
> > Direct: +46 8 630 51 92
> > Email: peter.lewandowski at cygatemaldata.se
> > Homepage: http://www.cygatemaldata.se
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net 
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
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