[cisco-voip] Intercept the callerID

[Wes Sisk]

Hi Peter,

You will find most of your answers in the JTAPI developer guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_re
ference_guides_list.html

There is a bit more detailed help available after you install the Cisco
JTAPI plugin from your callmanager:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration
_guide_chapter09186a00800cdec2.html#99905

Look under the programs menu for Cisco JTAPI.

monitoring with an observer refers to monitoring the state of the line
appearance on the phone.  Your CTIApp will receive updates when a call is
presented to that line.

I have heard that Aptigen (http://www.aptigen.net) may already have this
type of application built and ready for use.

/Wes


> -----Original Message-----
> From: Peter Lewandowski [mailto:Peter.Lewandowski at cygatemaldata.se]
> Sent: Tuesday, August 03, 2004 2:15 AM
> To: 'Wes Sisk'; Peter Lewandowski; cisco-voip at puck.nether.net
> Subject: SV: [cisco-voip] Intercept the callerID
>
>
> Hi Wes,
>
> Well the second ring is good enough. It will still give the IP Phone user
> some information about who is calling. When you talk about monitoring each
> line with on observer, do mean all the lines configured on the CallManager
> or all incoming lines from the PSTN? This service is really only
> needed for
> incomming calls from the PSTN.
>
> Do you know where I can get hold of some API describing how I can
> implement
> the observer?
>
> Regards,
> Peter Lewandowski
>
> _____________________________________________
> Peter Lewandowski
> Software Engineer
> Cygate Måldata AB
> Dalvägen 28
> SE-169 56 Solna
> Mobile: +46 70 690 61 51
> Direct: +46 8 630 51 92
> Email: peter.lewandowski at cygatemaldata.se
> Homepage: http://www.cygatemaldata.se
>
> -----Ursprungligt meddelande-----
> Från: Wes Sisk [mailto:wsisk at cisco.com]
> Skickat: den 2 augusti 2004 15:22
> Till: Peter Lewandowski; cisco-voip at puck.nether.net
> Ämne: RE: [cisco-voip] Intercept the callerID
>
>
> In my digging it appears you can just monitor each line with an observer,
> then when a call arrives on that line, do your db dip and update the phone
> GUI.  Logically it should reach by the 2nd ring or so.   I have not
> implemented yet so cannot speak to actual timing/behavior.
>
> /Wes
>
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Peter
> > Lewandowski
> > Sent: Monday, August 02, 2004 8:17 AM
> > To: cisco-voip at puck.nether.net
> > Subject: SV: [cisco-voip] Intercept the callerID
> >
> >
> > Hi, again...
> >
> > Isn't any call data written to the database before the call leg is
> > complete?
> >
> >
> > The IPCC idea could work. There I can buy some time playing a welcome
> > message to the caller and when I do the lookup.
> >
> > On a "simple" CallManager, it seems that I would have to create a CTI
> > application and route all call through that interface.
> >
> > Regards,
> > Peter Lewandowski
> >
> > _____________________________________________
> > Peter Lewandowski
> > Software Engineer
> > Cygate Måldata AB
> > Dalvägen 28
> > SE-169 56 Solna
> > Mobile: +46 70 690 61 51
> > Direct: +46 8 630 51 92
> > Email: peter.lewandowski at cygatemaldata.se
> > Homepage: http://www.cygatemaldata.se
> >
> > -----Ursprungligt meddelande-----
> > Från: Wes Sisk [mailto:wsisk at cisco.com]
> > Skickat: den 30 juli 2004 15:29
> > Till: Peter Lewandowski; cisco-voip at puck.nether.net
> > Ämne: RE: [cisco-voip] Intercept the callerID
> >
> >
> > Hi Peter,
> >
> > AFAIK, CDR is written after the call leg is completed, so that would
> > be a bit late.
> >
> > The only thing that comes to mind is using CRS/IPCC Expresss (or your
> > own CTI App) to intercept the call, do your database dip, and then
> > either: 1. redirect/xfer and set the calling party name/number
> > attributes 2. use jtapi CiscoTermainl.sendData to update additional in
> > formation to the display of the phone.
> >
> > /Wes
> >
> > > -----Original Message-----
> > > From: cisco-voip-bounces at puck.nether.net
> > > [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Peter
> > > Lewandowski
> > > Sent: Friday, July 30, 2004 2:52 AM
> > > To: 'cisco-voip at puck.nether.net'
> > > Subject: [cisco-voip] Intercept the callerID
> > >
> > >
> > > Hi all,
> > >
> > > I'm thinking of implementing a service for the IP-Phones that would
> > > present information about the caller on the dispaly of the IP phone
> > > (the one equipped with the xml browser) before the user answers the
> > > call. However, I haven't quite yet figured out at what I can get the
> > > CallerID from the CallManager. My thought at first to create a
> > > trigger in the SQL database when the call data is written for the
> > > first time. I fear though that it may
> > > be to late at this stage. Is there any other way or API from
> > > where I can get
> > > the CallerID before the phone starts to ring at desk?
> > >
> > > Regards,
> > > Peter Lewandowski
> > >
> > > _____________________________________________
> > > Peter Lewandowski
> > > Software Engineer
> > > Cygate Måldata AB
> > > Dalvägen 28
> > > SE-169 56 Solna
> > > Mobile: +46 70 690 61 51
> > > Direct: +46 8 630 51 92
> > > Email: peter.lewandowski at cygatemaldata.se
> > > Homepage: http://www.cygatemaldata.se
> > >
> > > _______________________________________________
> > > cisco-voip mailing list
> > > cisco-voip at puck.nether.net
> > > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
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