[cisco-voip] Transfer key Does not Show At ALL!

[Wes Sisk]

Anthony,

If the call does not proceed to at least the alerting state, then the call
is not eligible for transfer.

In pictures:
setup->
(transfer not allowed)
<-call proceeding
(transfer not allowed)
<-alerting
(transfer allowed)
<-connect
(transfer allowed)

look very carefully at your CCM traces that include both SCCP events to/from
the phone and your gateway signaling (h323 or mgcp?).

/Wes
  -----Original Message-----
  From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Anthony Kouloglou
  Sent: Tuesday, August 17, 2004 11:01 AM
  To: cisco-voip at puck.nether.net
  Subject: [cisco-voip] Transfer key Does not Show At ALL!


  I have the following configuration:
  A cisco 2651 voice gateway with E1 controller card and so an E1 attached
to it.
  A cisco call manager with several 7960/7940/7905 and ATA 186 devices.
  Problem.
  Here is the problem that i am dealing with for over 3 months!! The
customer has gone crazy!!!
  When calls from an IPhone are made to numbers belonging to specific mobile
(cellular) phone company the call is established but the Transfer soft key
is not present. Only the Key End Of Call is present!!
  When, the cellular phone calls the iphone there is no problem!!! All other
calls to other companies from or to the ipphones are perfect with the
transfer key present!!!
  I will attach to you the Q931 debugging of a problem call as well as a
detailed trace from the call manager.

  Kind Regards,
  Anthony Kouloglou
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