[cisco-voip] Hunt Groups/List issue

[Sean Eckton]

I have a TAC case open about this but it sounds like I'm going to be
told that it can't be done.  
 
We have a situation where we want a hunt list for customer service in
the bank.  We want it to ring the receptionist first, then broadcast to
all of the phones at the teller stations.  So, it would ring 1 line
group which contains extension 1000.  If that is busy or doesn't answer,
then ring the second line group (1001, 1002, 1003, and 1004).  If they
don't answer, then I want it to go to the branch's voicemail box.  That
last part is what I can't do.  There doesn't seem to be any way to have
it go to a specific voicemail box after exhausting the other phones.  
 
Using attendant console really isn't an option because we would need so
many of them when we go with other branches.
 
Using CFB and CFA wouldn't work very well because I want it to
broadcast to the second group not jump from phone to phone.  I currently
have it setup so the receptionist phone has CFB and CFNA to another DN. 
That DN is a second line on the phones in the second group so they all
ring.  That DN is set to CFB and CFNA to voicemail.  This won't work
much longer because we're replacing the phones in the second group with
7912 phones (they are 7940's right now).  When I replace them, they'll
only have 1 line.  I could put the same number on all of the phones but
I really want to get away from a shared line like that because of
confusion with putting calls on hold, etc.  
 
Does anyone have any ideas?  
 
Sean Eckton
Network Administrator
Horizon Bank
 
(360) 756-2534
 
sean.eckton at horizonbank.com
 
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