[cisco-voip] Hunt Groups/List issue

[Ryan Ratliff]

Can you add a third group that only contains a dummy phone with CFA set 
to VM?  If you are using Unity for voicemail you can then set up a Call 
Routing rule to direct the call to whatever mailbox/call handler you 
want.

-Ryan
On Dec 13, 2004, at 7:48 PM, Sean Eckton wrote:

> I have a TAC case open about this but it sounds like I'm going to be 
> told that it can't be done. 
>   
> We have a situation where we want a hunt list for customer service in 
> the bank.  We want it to ring the receptionist first, then broadcast 
> to all of the phones at the teller stations.  So, it would ring 1 line 
> group which contains extension 1000.  If that is busy or doesn't 
> answer, then ring the second line group (1001, 1002, 1003, and 1004).  
> If they don't answer, then I want it to go to the branch's voicemail 
> box.  That last part is what I can't do.  There doesn't seem to be any 
> way to have it go to a specific voicemail box after exhausting the 
> other phones. 
>   
> Using attendant console really isn't an option because we would need 
> so many of them when we go with other branches.
>  
> Using CFB and CFA wouldn't work very well because I want it to 
> broadcast to the second group not jump from phone to phone.  I 
> currently have it setup so the receptionist phone has CFB and CFNA to 
> another DN.  That DN is a second line on the phones in the second 
> group so they all ring.  That DN is set to CFB and CFNA to voicemail.  
> This won't work much longer because we're replacing the phones in the 
> second group with 7912 phones (they are 7940's right now).  When I 
> replace them, they'll only have 1 line.  I could put the same number 
> on all of the phones but I really want to get away from a shared line 
> like that because of confusion with putting calls on hold, etc. 
>   
> Does anyone have any ideas? 
>   
> Sean Eckton
> Network Administrator
> Horizon Bank
>  
> (360) 756-2534
>  
> sean.eckton at horizonbank.com
>  
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