[cisco-voip] Hunt Groups/List issue

[Sean Eckton]

Well, so far everyone has come up with the same solutions but unforunately they don't work.
 
We are using CCM 4.0(2)a and Unity 4.0(4) SR-1 (I believe that's the Unity version).  
 
A limitation of line groups in 4.0 is that they don't allow CTI Route Points.  If they did I could probably get it to work.  Also, if a phone/DN is in a line group any forwarding is ignored.  For example, I put my phone in a line group that's in a hunt list.  I forwarded my phone to voicemail then used another phone to call the pilot number.  My phone rang anyway.  
 
The TAC engineer sent me the number of an internal-only bug that basically says line groups don't support CTI Route Points.  It sounds like 4.1 is no different.
 
Buying IPCC would be an incredibly expensive way to solve the problem.  
 
Sean Eckton
Network Administrator
Horizon Bank
 
(360) 756-2534
 
sean.eckton at horizonbank.com
 
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>>> "Vincent De Keyzer" <vincent at dekeyzer.net> 12/14 12:23 AM >>>

Sean,What version are you running?I think that you are hitting one big limitation of 4.0, and it's bothering me too: in my understanding, with that software version, there is no easy way out of the HL. If you define a third line group (1st being the reception, and 2nd being the tellers), it has to contain directory numbers, and nothing else (CTI Route Point for instance cannot be selected). So one way would be to dedicate a phone, assign it the branch's extension and attach to it the branch's mailbox. But you are using a phone just for that purpose.I think I also remember that with 4.1, Cisco has added a feature for when hunting fails, but I don't remember exactly how it works.Maybe you could use an unassign DN (add it to a phone, then "Remove from device") that you would CFA to VM?Sorry for not being more precise than that. If you find a solution, please let me know, because I'm facing the same problem for some customers.Vincent
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sean Eckton
Sent: mardi 14 décembre 2004 1:48
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Hunt Groups/List issue
 I have a TAC case open about this but it sounds like I'm going to be told that it can't be done.  
 
We have a situation where we want a hunt list for customer service in the bank.  We want it to ring the receptionist first, then broadcast to all of the phones at the teller stations.  So, it would ring 1 line group which contains extension 1000.  If that is busy or doesn't answer, then ring the second line group (1001, 1002, 1003, and 1004).  If they don't answer, then I want it to go to the branch's voicemail box.  That last part is what I can't do.  There doesn't seem to be any way to have it go to a specific voicemail box after exhausting the other phones.  
 
Using attendant console really isn't an option because we would need so many of them when we go with other branches.
 
Using CFB and CFA wouldn't work very well because I want it to broadcast to the second group not jump from phone to phone.  I currently have it setup so the receptionist phone has CFB and CFNA to another DN.  That DN is a second line on the phones in the second group so they all ring.  That DN is set to CFB and CFNA to voicemail.  This won't work much longer because we're replacing the phones in the second group with 7912 phones (they are 7940's right now).  When I replace them, they'll only have 1 line.  I could put the same number on all of the phones but I really want to get away from a shared line like that because of confusion with putting calls on hold, etc.  
 
Does anyone have any ideas?  
 
Sean Eckton
Network Administrator
Horizon Bank
 
(360) 756-2534
 
sean.eckton at horizonbank.com
 
________________________________
 
Notice:  The information contained in this e-mail is legally privileged and confidential information for the sole use of the recipient.  Any use, distribution, transmittal or re-transmittal of information contained in this e-mail by persons who are not intended recipients may be a violation of law and is strictly prohibited.  If you are not the intended recipient, please contact the sender and delete all copies.
 
 




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