[cisco-voip] CTI in IPCC Express

[Rami AlHasan]

We have a call recording system for Cisco IPCC that records calls
based on SKINNY protocol, and identifies the agent handling the call
by CTI link to CTIOS server available on the Cisco IPCC Enterprise
edition.

I have a new requirement to record calls on the Cisco IPCC Express
Edition. I know that the SKINNY protocol is the same as that in the
Enterprise edition so call recording will be going fine, but the
problem is that there is no CTIOS server in the Express edition!

My question is that is there anything similar to CTIOS in Express
Edition? I read about JTAPI interface with Cisco CallManager, does
this interface provide information about the logged agent?

Other question about the Express edition, is there an Agent ID as in
the case of CTIOS? Or does every agent has a fixed extension number
mapped to his name and he just logs in to that extension number?

Please help,
Thanks
Rami.AlHasan