[cisco-voip] CTI in IPCC Express

[Wes Sisk]

IPCC Express includes a RASCAL server that does reecords the 
conversations.  Most call centers are pleased with the implementation.

/Wes

Rami AlHasan wrote:

>We have a call recording system for Cisco IPCC that records calls
>based on SKINNY protocol, and identifies the agent handling the call
>by CTI link to CTIOS server available on the Cisco IPCC Enterprise
>edition.
>
>I have a new requirement to record calls on the Cisco IPCC Express
>Edition. I know that the SKINNY protocol is the same as that in the
>Enterprise edition so call recording will be going fine, but the
>problem is that there is no CTIOS server in the Express edition!
>
>My question is that is there anything similar to CTIOS in Express
>Edition? I read about JTAPI interface with Cisco CallManager, does
>this interface provide information about the logged agent?
>
>Other question about the Express edition, is there an Agent ID as in
>the case of CTIOS? Or does every agent has a fixed extension number
>mapped to his name and he just logs in to that extension number?
>
>Please help,
>Thanks
>Rami.AlHasan
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