[cisco-voip] Hunt/Line Groups

[Wes Sisk]

Hi Benny,

If a call is being routed by the line group feature, all call forwarding 
configuration on the lines in the line group are ignored.

If you have Unity, you can add the UnityVM port group as the last line 
group in the hunt list, then configure a directory handler so Unity will 
answer the call, and then transfer the call to the offnet destination.

Otherwise, if your call center is based on your CM, you can make the 
last line group contain the CTI Route Point (that is actually registered 
and will 'accept' the call). This cannot be an unregistered route 
point/port, as forwarding is not invoked.

In 4.0, you can configure an attendant console pilot point (it will 
'accept' the call) in the LG and have the corresponding AC hunt group 
contain 1 member with 'always route' that is CFA/CFNA to your offnet 
destination.

This case is greatly improved in CM4.1 as you have even more control 
over what to do when lines the LG do not respond.

/Wes

Benny Giebens wrote:

> All,
>
> I have setup a Route pattern with a Route/Hunt List etc…
>
> I have CCM 4.01(sr2).
>
> All calls come in to receptionist. If she doesn’t pickup the call in x 
> seconds It is forwarded to the hunt list where all the phones ring at 
> the same time.
>
> So far no problems, everything works….
>
> But now the problem.
>
> If none of the hunt list phones pickup the call, I want to forward the 
> call to a special outside number (our call center).
>
> I can set the phones of the hunt list to forward no answer to that 
> nbr. But I don’t want to do this for calls that doesn’t come from the 
> hunt list….
>
> Is it possible to link two hunt lists…..
>
> Or can I create a dummy phone, put that into the hunt list and only 
> put this phone forward no answer to the externalk line (now that I 
> think about this…. Maybe this should work).
>
> Anybody already tried this, or any other suggestions….
>
> Rgds
>
> Benny Giebens
>
>------------------------------------------------------------------------
>
>_______________________________________________
>cisco-voip mailing list
>cisco-voip at puck.nether.net
>https://puck.nether.net/mailman/listinfo/cisco-voip
>  
>