[cisco-voip] call center setup using cisco voip solutions

[Voll, Scott]

We need more info:

 

How many phones?

 

How many wiring closets?

 

How many remote sites?

 

How many line phones do you need?

 

How much do you have to spend?

 

What is your average call load?

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of linux
enthusiast
Sent: Tuesday, December 21, 2004 4:53 PM
To: WCarter at sentinel.com; cisco voip mailing list
Subject: RE: [cisco-voip] call center setup using cisco voip solutions

 

	Hi Bill,

	 

	tnx for replying, its a nice feeling that someone is ready to
help. i dont have yet the cisco knowledge regarding voip, i just
finished my ccna. If you could please send me some architecture of the
network with the model of the routers and switches so that i can discuss
it with my group as well with our cisco equipment providers. By the way
im from the philippines. 

	 tnx in advance.

	 

	jefferson briones

	
	"Carter, Bill" <WCarter at sentinel.com> wrote: 

	Subject: RE: [cisco-voip] call center setup using cisco voip
solutions
	Date: Tue, 21 Dec 2004 11:05:40 -0600
	From: "Carter, Bill" 
	To: "jepoy" 

	You start with a Call Manager for Call Processing, and IP
Phones.  A Voice gateway (Router with Voice Cards) interfaces the PSTN.


	 

	Cisco IPCC is the call center piece.  The specific requirements
of the Call Center determine whether you need IPCC Enterprise or IPCC
Express.  There are various flavors of both versions of IPCC again
depending on your requirements.

	 

	You need a network infrastructure that supports Quality of
Service.  All current models of switches and routers support QoS.

	 

	I can help you spec out a system.  Let me know.

	 

	Bill Carter
	Sr. Business Communications Analyst
	Sentinel Technologies <http://www.sentinel.com/> 
	3130 Chatham Rd, Suite D
	Springfield, Il 62704
	217.391.5015 (IP Phone)
	217.698.9222 (Fax)
	800.860.8102 (Page)
	______________________________________
	Cisco Systems' Global IP Communications
	Partner of the Year - 2003
<http://newsroom.cisco.com/dlls/partners/news/2004/pr_prod_02-11.html> 

	 

	 

	
________________________________


	From: jepoy [mailto:jcb_dreamvsat at yahoo.com] 
	Sent: Tuesday, December 21, 2004 2:27 AM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] call center setup using cisco voip
solutions

	hi guys,

	im just new to this list, i wonder if anyone has a call center
experienced using cisco.were planing to put up a call center but dont
have any idea yet about the architecture, routers, switches to use. we
gona apply voip here.kindly give me details. tnx

	
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	JCB 

	jeffersondotbrionesdotgmaildotcom

	Registered Linux User #371834

	http://counter.li.org <http://counter.li.org/> 

	 

	
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