[cisco-voip] call center setup using cisco voip solutions

[King, Jesse]

While I support asterisk, and feel its a great open source solution - This
is a cisco-voip list, and feel asterisk is being pushed an awful lot on the
list.... FWIW...

-----Original Message-----
From: Chad Whitten [mailto:cwhitten at nexband.com]
Sent: Tuesday, December 21, 2004 9:05 PM
To: rhcelinux at yahoo.com
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] call center setup using cisco voip solutions


If you havent already made an investment in the cisco callmanager and
cisco ipcc software, I would recommend going with asterisk
(www.asterisk.org).  It supports call center apps and is highly
customizable.


linux enthusiast said:
> Hi Bill,
>
> tnx for replying, its a nice feeling that someone is ready to help. i
> dont have yet the cisco knowledge regarding voip, i just finished my
> ccna. If you could please send me some architecture of the network with
> the model of the routers and switches so that i can discuss it with my
> group as well with our cisco equipment providers. By the way im from the
> philippines.
>  tnx in advance.
>
> jefferson briones
>
> "Carter, Bill" <WCarter at sentinel.com> wrote: Subject: RE: [cisco-voip]
> call center setup using cisco voip solutions Date: Tue, 21 Dec 2004
> 11:05:40 -0600
> From: "Carter, Bill"
> To: "jepoy"
>
> You start with a Call Manager for Call Processing, and IP Phones.  A
> Voice gateway (Router with Voice Cards) interfaces the PSTN.
>
> Cisco IPCC is the call center piece.  The specific requirements of the
> Call Center determine whether you need IPCC Enterprise or IPCC Express.
> There are various flavors of both versions of IPCC again depending on
> your requirements.
>
> You need a network infrastructure that supports Quality of Service.  All
> current models of switches and routers support QoS.
>
> I can help you spec out a system.  Let me know.
>
>
> Bill Carter
> Sr. Business Communications Analyst
> Sentinel Technologies
> 3130 Chatham Rd, Suite D
> Springfield, Il 62704
> 217.391.5015 (IP Phone)
> 217.698.9222 (Fax)
> 800.860.8102 (Page)
> ______________________________________
> Cisco Systems' Global IP Communications
> Partner of the Year - 2003
>
>
>
> ---------------------------------
> From: jepoy [mailto:jcb_dreamvsat at yahoo.com]
> Sent: Tuesday, December 21, 2004 2:27 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] call center setup using cisco voip solutions
>
>
>
> hi guys,
> im just new to this list, i wonder if anyone has a call center
> experienced using cisco.were planing to put up a call center but dont
> have any idea yet about the architecture, routers, switches to use. we
> gona apply voip here.kindly give me details. tnx
>
>
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> JCB
> jeffersondotbrionesdotgmaildotcom
> Registered Linux User #371834
> http://counter.li.org
>
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-- 
Chad Whitten


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