[cisco-voip] IPCC Stats to Agents

[Jim Tatum]

I am interested in the application as discussed in this posting.  Can
anyone help me in obtaining it?  Thanks in advance.

From: Tomas Daniska [mailto:tomas at tronet.com] 
Sent: Thursday, September 30, 2004 5:35 AM
To: Voll, Scott; Peter.Lewandowski at cygatemaldata.se
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Presenting Queue statistics to IPCC agents



this is the 'demo' CTIOS desktop which is available in Enterprise since
4.6 (the screenshot is from 6.0), about the same controls are available
in the CTI-based desktop.


there is, however, no such tool available in express - only a barely
usable 'ACD statistics' thingie in the enhanced desktop which shows
anything but useful data. we have developed a little desktop 'wallboard'
app for one of our customers so they can present the agents with the
stats required - a sample screenshot is available at
http://deejay.sk/sgstats.gif . simple, customizable and working :)

Jim Tatum
Systems Engineer
Nationwide Laboratory /
ESRD Laboratory
954-633-3546

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