[cisco-voip] Creating Login ID's in CCM

[Andrew Dignan]

You are going to need to configure Attendant Console or purchase IPCC
Express to all users to be able to login.  Attendant Console, in
CallManager 3.x does not queue the calls but will route them Round Robin
or Longest IDLE.  IPCC Express is a more robust call center package that
will allow you to queue calls.

Attendant Console:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a0080182204.html
IPCC Express:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html

- andy
Berbee

> I have call Manager 3.3 with IP-AA installed .
>
>
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> My purpose : I want to land a toll free number to an extension of call
> manager . My service provider has done that .
>
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> Now I have 15 extensions and the calls landing after an announcement
> from the landing number should route to available engineers only , of
> 15 extensions .
>
>
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> How can I create a login profile and route the calls ....
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> Thanks ,
>
>
>
> Rijas
>
> EPBX : 6226
>
> VoIP : 248-994-4858
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>
>
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