[cisco-voip] CM 3.2(2c) 3.3(4) Upgrade Problem

[Andrew Dignan]

You can just delete one of the "Server" entries from the CallManager
administration.  Both entries are talking about the same CM.

- andy
Berbee

> Hi all,
>
> I am trying to do a 3.2(2c) upgrade to 3.3(4) with new hardware.
>
> I am following the documentation, and at the end of the process I end up
> with two "Server" entries in the Call Manager Administration and also in
> the Servicability app.  One entry is the IP address of the server and the
> other is the hostname.
>
> A former vendor originally installed the system, and I'm thinking that
> they changed the server entry from the hostname to an IP after the initial
> installation.  I'm also thinking that the rebuild required for the upgrade
> is initially populating the database with the machine's hostname.  Upon
> converting and importing the database, the original IP address server data
> is imported and I'm left with two machine entries.
>
> What should I do at this point?  Is there a way to make the upgrade
> process recognize that it needs to use the IP address instead of the
> hostname in the database (assuming my theory of what is happening is
> correct)?
>
> I've considered trying to rename the server entry in the existing system
> back to the hostname, then doing another backup and using that backup for
> the upgrade.  If I do this, are there any risks?
>
> Thanks!
> Nathan Nichols
>
>
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