[cisco-voip] Personal Address Book

[chris donnelly]

Hi Kevin,

Firstly the physical phone (or device profile - if using extension
mobility) needs to be associated to a user (the user who wants the phone
book service).

Secondly the phone service itself provides the phone authentication with
the parameters - PreDial, UserID, and UserPIN. These parameters are
setup when the IP Phone Service is created and entered when the user
subscribes to the service via the CCMUSER page. The phone will never
prompt for PIN or Login for this service.

Thirdly (and probably most important) unless DNS is setup correctly then
you need to ensure that any Web Pages the phones are directed to (i.e.
the address book service) use IP address of the server in this case the
IP address of the CallManager. This is a common problem and I would
suggest that IP addresses are always used in favour of resolved names in
case of DNS failure. Also make sure that IP addresses are used under the
following ... (under ccmadmin) System-->Enterprise Parameters-->Phone
URL Parameters. 

Hope this helps.

Chris

-----Original Message-----
From: kevin knowlen [mailto:kevin.knowlen at gmail.com] 
Sent: 21 July 2004 07:58
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Personal Address Book

Hello all,

I'm new to this forum, so I hope my question meets the criteria
suiting the audience.  I've been working on trying to increase the
service level that providing to my customers by enabling the Personal
Address Book that comes with Call Manager 3.3(2).  I've created a test
account and logged on to the http://serverIP/ccmuser and added names
and phone numbers to the address book.  I've associate a 7960 phone to
the account.  I added the service personal address book, and
subscribed the phone to the personal address book.  When I press the
services button, personal address book shows up on the display.  The
problem is I can't figure out why the logon prompt doesn't show up,
when PAB is selected.  The screen displays "host not found" at the
bottom.  Which is a surprise being that it is running on IIS.  Other
service I have running that don't require logon all I do is point the
service to the ASP on the IIS server.  I can type the address in a
computers browser, and it redirects me to ccmuser/logon.asp...

Thanks

Kevin
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