[cisco-voip] CRA

[Klement, Charles]

You are likely running into one of (In my opinion) CRA's biggest flaws.  It
relies heavily on agents being able to reach a netbios share on the CRA
server in order for the desktop agent to be able to get a license.

There should be a share \\$IPaddr\Desktop_Config that all of your agents
need to mount everytime they run the app.  The source directory for this
share is c:\program files\cisco\Desktop_Config.  If your server is not part
of your AD environment, you need to work through the pain of how to have all
of your agents mount this directory and not have to share it out as guest or
some similar nonsense.

I sincerely hope that all the netbios hooks that are part of CRA today will
be going away in future releases.  They make it really hard to firewall off
the CRA server effectively.  (microsoft worm of the week anyone?)

-charles

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Tuesday, June 01, 2004 8:02 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CRA


OK.  I installed CRA 3.1.2 and have everything working, well almost
everything.  I have integrated CM, and CRA with AD 2000.  I have CRA
running on a separate 7825.  When I installed the Desktop agent I had to
connect to the server and put in the admin user and password to install
the agent on every ones PCs.  Now when they try and log in, they get an
error.  If I come over and browse to the server and enter the admin user
and password, then they try to log in again, it works.  So it's got to
be a rights/permissions issue.  What rights/permissions do I need to add
and where?  The CRA server is not an AD server.  It is working in a
workgroup with the CM servers.

Thanks for any and all help in advance.

Scott


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