[cisco-voip] V-mail to operator

[Lelio Fulgenzi]

The 0 in itself is not going to extension 0, but has been assigned to a call handler. The default setup for Unity is for 0 to go to the Operator Call Handler. You will have to create a new Call Handler which sends the caller to a different destination. Then, using the bulk edit tool, edit those individuals to have their 0 input key to be sent to the correct call handler. You can also configure 0 (or any other number) to go to a different subscriber.

----- Original Message ----- 
  From: Voll, Scott 
  To: cisco-voip at puck.nether.net 
  Sent: Friday, June 25, 2004 12:32 PM
  Subject: [cisco-voip] V-mail to operator


  OK, I'm a little confused.  (So what else is new :-)

  I have CM 3.3.4 and Unity 4.0.2.

  I have a remote site and a central site.

  Both have a translation pattern for 0 for the receptionist at each
  location.

  No matter which site you're calling, if you get someone's v-mail and
  dial 0 it goes to the remote sites receptionist.  But if you just dial 0
  from each location it goes to the correct receptionist.  So it seems as
  thou this is a Unity issue.  Where does this get setup?  Can I have two
  receptions in Unity via 0?

  PS. The central site receptionist is on a PBX and not using Unity for
  v-mail.

  TIA

  Scott 

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