[cisco-voip] Shared line

[Wes Sisk]

1. AC Huntgroup should actually work.  Configure AC to route to specific
directory numbers, not by user+line number.  then configure each line to
CFNA back to the pilot point.  Use "longest idle" routing order.

2. ICD with ipphone agent.

3. CM 4.0 has line groups where you can use the "broadcast" algorightm.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_admini
stration_guide_chapter09186a00801ecf7c.html#30574

/Wes



> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Voll, Scott
> Sent: Monday, June 28, 2004 1:51 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Shared line
>
>
> Situation: Have small department with three phones.  Each person has a
> DID as there primary line on each 7940.  The second line is a shared
> main DID number (published in the phone book).
>
> Problem: Since it's a shared line if one person answers the call on it,
> they take control over the whole line and the other two users can't
> answer the following calls.
>
> Solutions:
> 1. Hunt group - no good.  It will ring each phone until some ones
> available or go to personal v-mail rather then main DID v-mail.
> 2. CRS (IPCC Express) - no good.  Licenses are too expensive for a 5
> person department.
> 3. ???? any other options?
>
> Old PBX system had what was called Boss Groups.  Phones were setup in a
> Boss group.  The main number rang all phones in the boss group then
> whoever answered it only had control over that call.  The next call
> would ring all phones in the boss group except the phone that was still
> in a call.  Next person answered it.  So on and so on.  I need something
> like that.  Does any CM version support something like this?
>
> Thanks
>
> Scott
>
>
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