[cisco-voip] Shared line

[Lelio Fulgenzi]

What I've found in the past is that you have to define very clearly what you want to happen, and then work from there. Rather than using the features and trying to make them fit. It would be great to have everyone able to pick up the shared line, or have it work - but in my opinion, it's a shared line, while it's being used, not sure how (or even if I would want) it to work as an independant line. 

>From what I hear, here's my take on how I would make things work

Set 1: Line 1 (personal)
Set 1: Line 2 (DID proxy)

Set 2: Line 1 (personal)
Set 2: Line 2 (DID proxy)

Set 3: Line 1 (personal)
Set 3: Line 2 (DID proxy)

The DID would be a translation or CTI routepoint which is forwarded to Set1:Line2, and each proxy line would be FWD busy and FWD N/A to the next available DID proxy line. Call waiting would be turned off on those proxy lines. Set3Line3 could be FWD busy and n/a to set1:Line1 or to voicemail.

To make things work a little better, giving people the option to forward lines, move the proxy lines as the first line and the personal line as the second. This gives people the option to forward the proxy line immediately to the next in line. 

What you don't get with this is even distribution, but you could use a hunt group for that easily enough.

Granted, it may not solve everything, but it should do pretty good.






----- Original Message ----- 
  From: Voll, Scott 
  To: cisco-voip at puck.nether.net 
  Sent: Monday, June 28, 2004 1:51 PM
  Subject: [cisco-voip] Shared line


  Situation: Have small department with three phones.  Each person has a
  DID as there primary line on each 7940.  The second line is a shared
  main DID number (published in the phone book).  

  Problem: Since it's a shared line if one person answers the call on it,
  they take control over the whole line and the other two users can't
  answer the following calls.

  Solutions:  
  1. Hunt group - no good.  It will ring each phone until some ones
  available or go to personal v-mail rather then main DID v-mail.
  2. CRS (IPCC Express) - no good.  Licenses are too expensive for a 5
  person department.
  3. ???? any other options?

  Old PBX system had what was called Boss Groups.  Phones were setup in a
  Boss group.  The main number rang all phones in the boss group then
  whoever answered it only had control over that call.  The next call
  would ring all phones in the boss group except the phone that was still
  in a call.  Next person answered it.  So on and so on.  I need something
  like that.  Does any CM version support something like this?

  Thanks

  Scott


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