[cisco-voip] Caller ID

[Lelio Fulgenzi]

MessageIt's important to remember the order in which calls are processed, and by which certain parameters are overridden.

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_administration_guide_chapter09186a0080139373.html#81739

shows a typical snapshot. External calling mask of the route pattern will over ride that of the phone, and so on.

I'm not aware of a service parameter that has the external calling mask, I was told by TAC on many occassions that it has to be set within the dial plan itself, i.e. phone, pattern, route group, etc.

  ----- Original Message ----- 
  From: J A Pine 
  To: 'Cisco-Voip (E-mail)' 
  Sent: Thursday, March 25, 2004 11:34 AM
  Subject: RE: [cisco-voip] Caller ID


  Don't forget to add the phone # that you want to be displayed on caller id in the configuration for the phones line.  Make sure there it is entered under "External Phone Number Mask".



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  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
  Sent: Thursday, March 25, 2004 8:09 AM
  To: Ward Knutson; Cisco-Voip (E-mail)
  Subject: RE: [cisco-voip] Caller ID


  Make sure your outbound route pattern has "use calling party's external phone number mask" checked.

  There are a few other params that will override this:
  1. callerid service param of CCM
  2. callerid config option on gateway/endpoint (sometimes there, not always)
  3. translation pattern that is matched before route pattern that modifies the calling party number.

  /Wes
    -----Original Message-----
    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Ward Knutson
    Sent: Thursday, March 25, 2004 10:56 AM
    To: Cisco-Voip (E-mail)
    Subject: [cisco-voip] Caller ID


    I have Cisco Call Manager 3.3.  When we have recently added caller id.  The problem I have is my outgoing calls don't send the id info.  Incoming call information is coming thru fine.  Is there a setting that I need  to adjust on the CCM.  Our external phone number mask is set up 701*355*XXXX.  I tried changing that to the extension number without any luck.  I contacted the local Telco who provides the service and they seem to think the problem is on my end.



    Ward Knutson
    Network Coordinator
    Bismarck Public Schools
    Bismarck, ND 58501
    701-355-3037






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