[cisco-voip] Translation Pattern

[Israel Lang]

I would agree with you except I can place the call by removing the 1888 number and putting my cell phone number in its place. I will double check the VM Partition and make sure that is setup right though as that is one thing I failed to check.

 

Here is the call flow:

 

Caller calls 555-5555

 

Gets Auto Attendant greeting (Call Handler 1)

 

Presses 1 for a sub menu (Call Handler 2)

 

Selects 1 to be transferred to Emergency Paging Service (Call Handler 3)

 

Call Handler 3 is set to do a release to switch transfer to extension 6666

 

Extension 6666 is set to CFWDALL or CFWD No Answer to 7777 (have tried both with similar results)

 

7777 is a translation pattern set to dial 1888xxxxxxx

 

I can call 1888xxxxxxx fine from the phone

 

I can call 7777 and get 1888xxxxxxx from the phone

 

If I dial 6666 from the phone I get a busy signal, but the call shows up in the voice gateway when I do a sh voice call

 

If I go through the above auto-attendant I get busy, but call shows up in gateway

 

If I change the translation pattern to my cell number 1937xxxxxxx, all works right

 

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Monday, October 18, 2004 11:55 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Translation Pattern

 

Calling search space is the likely cause to this conundrum. It's likely the cause of most conundrums - so it's best to check that first.

 

Unity ports have a calling search space which must contain the partition of the translation you are trying to access.

 

Try taking a look at the trace files - those can give you an idea of where to start looking further.

 

If you are considering putting the 1888 number right into the call handler though, you will have to make sure that the transfer restrictions are set up properly. That opens a huge hole in your system, and it's better to proceed using a CTI route point.

 

Something you might want to play with as well is a 'supervised transfer' as opposed to a 'release to switch'.

 

-----                                                                -----
Lelio Fulgenzi, B.A.                                  HYPERLINK "mailto:lelio at uoguelph.ca.eh"lelio at uoguelph.ca.eh
Network Analyst (CCS)
University of Guelph                             FAX:(519) 767-1060 JNHN
Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
     remove the 1st letter of the canadian alphabet from my email, eh!

----- Original Message ----- 

From: HYPERLINK "mailto:ilang at netgainis.com"Israel Lang 

To: HYPERLINK "mailto:cisco-voip at puck.nether.net"cisco-voip at puck.nether.net 

Sent: Monday, October 18, 2004 9:10 PM

Subject: [cisco-voip] Translation Pattern

 

I am running a CM 4.01(sr2a) system. I have setup a translation pattern so that when an extension, 4902, is dialed it will call a 1888 number. If I dial 4902 directly it works fine, however I am sending calls to it from a Unity CallHandler. Here is the weird part….I have tried this in three ways. First way was to set up CTI route point which I point the CH at and it cfwdall to 4902. The second way is to set a second extension on phone to cfwd no answer to 4902 after like 2 seconds. The third is to skip the translation pattern and just cfwdall to the 1888 number. In all three cases I see the call go to the switch, but get busy tone back.

 

Again if I call the number or translation pattern from the phone it works fine. To make things weirder if I cfwdall to my cell phone, a ten digit dial, it works. It works as well if I change the translation pattern from the 1888 number to my cell.

 

Here is my question, anyone know of a better way to do what I am trying to accomplish or anyone have an idea what I am missing?

 

TIA,

 

Israel Lang

System Engineer 

NetGain Information Systems

 

 

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