SV: [cisco-voip] Presenting Queue statistics to IPCC agents

[Peter.Lewandowski at cygatemaldata.se]

Hi Scott,

No not really, what I'm looking for it to display for each agent how many
agents are currently logged in and are able to receive calls. This
includes agents that are currently talking.


Regards,
Peter Lewandowski

_____________________________________________
Peter Lewandowski
Software Engineer
Cygate Måldata AB
Dalvägen 28
SE-169 56 Solna
Mobile: +46 70 690 61 51
Direct: +46 8 630 51 92
Email: peter.lewandowski at cygatemaldata.se
Homepage: http://www.cygatemaldata.se 

-----Ursprungligt meddelande-----
Från: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] För Voll, Scott
Skickat: den 28 september 2004 15:44
Till: Peter Lewandowski; cisco-voip at puck.nether.net
Ämne: RE: [cisco-voip] Presenting Queue statistics to IPCC agents


Peter,

In the agent desktop, go to File --> View --> ACD Statistics.

Click on "Skills" tab and this gives longest in Queue and number in Queue.

Is this what you're looking for?

There is also a ton of info in the real time reporting but you will need
to give the agents at least supervisor status to log in.  Or you can put
in a big screen and log it in for them so they can look at it.  Or you can
make an XML application so they can see it directly from there phone.  (I
have not done this, but have seen it, and it was a nice little
application).

Hope that helps.

Scott



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Peter.Lewandowski at cygatemaldata.se
Sent: Tuesday, September 28, 2004 4:50 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Presenting Queue statistics to IPCC agents

Hi,

I'm wondering if there is any way to present the current queue length to
IPCC agents in the agent console? 

Regards,
Peter Lewandowski

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip