[cisco-voip] Question about answering ringing line

[Louis R. Marascio]

Tim,

Not sure if this will fix your problem or not, but have you tried turning on Auto-Line Select on the device?  The docs describe it as:

"When enabled, indicates that the phone will shift the call focus to incoming calls on all lines. When disabled, the phone will only shift the focus to incoming calls on the currently used line."

Best regards,

Louis

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Louis R. Marascio
Metreos Corporation
t: +1 (512) 687 2005
m: +1 (512) 964 4569
e: marascio at metreos.com
________________________________________
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Friday, April 01, 2005 10:19 AM
To: cisco VoIP List
Subject: [cisco-voip] Question about answering ringing line

We have a setup where our receptionist has a personal line, and a shared line.
 
When her 'shared' line is ringing, she cannot just 'answer' with her headset (or handset)...
 
she _must_ punch the line button in order to answer that shared line.
 
This means that her new wireless headset (with an 'answer' button) does her no good...
she has to be sitting at the desk to punch the button on the phone anyway....
 
ideas?
Tim Reimers
Network Administrator
Asheville City Schools ITT
85 Mountain Street
Asheville, NC 28802

tim.reimers(at)asheville(dot)k12(dot)nc(dot)us
828-350-6180



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